Celebrating our 2021 PointClickCare Customer Award Winners
We love our customers and celebrate them as often as we can. Recently, we announced the winners of our second annual PointClickCare Customer Engagement & Advocacy Awards, recognizing the amazing achievements of our forward-thinking customers that always put their residents/patients and staff at the heart of their organizations. Congratulations to this year’s winners:
Program of the Year
Winner: Chesapeake Regional Healthcare
Chesapeake Regional Healthcare created Women’s Wellness Wednesdays, a health initiative in support of underserved communities based on data analyzed from PointClickCare. This initiative brings together a group of over 40 organizations and community partners who volunteer their time on the first Wednesday of each month for a resource fair in this identified community.
These organizations offer education and services to help women overcome barriers to improved health status. Chesapeake said, “The goal is to improve overall health and wellbeing of the community and therefore decrease unnecessary utilization of the emergency department. This is a wonderful example of how Chesapeake Regional Healthcare is dedicated to the community it serves.”
Best Emerging Program
Winner: Heritage Pointe of Fort Wayne
With the help of Health Information Consultant, Chandra Wilson, Heritage Pointe of Fort Wayne embarked on a program to streamline nursing documentation and capture a true reflection everything they do for their residents over a period of 12-18 months. They determined PointClickCare Nursing Advantage was the technology they needed to meet their goals to better capture skilled documentation and get more holistic resident-centered plans of care. Results showed that “nurses are now able to capture and monitor needs triggered from each individual resident’s diagnoses and health conditions using evidence based clinical content and alerting. We love the condition and abnormal alerts, as it further prompts us to look into why something is abnormal and what we can do about it.”
With this program, assessments now generate structured progress notes that contain enough substantial information to support the need for daily skilled nursing for both Managed Care Insurance companies and for reviews. Heritage has seen a huge improvement in being able to support skilled stays, which has been especially important with PDPM.
Biggest Impact on Resident or Staff Experience 2021
Winner: On With Life
On With Life serves persons with brain injuries and other neurological conditions. Since there are several stages and locations where these services can take place, a typical EMR wasn’t going to work for them. After an extensive search for a process that would allow staff to properly care for their persons served, make data driven decisions from referral to discharge, and eliminate “shadow systems,” they selected the PointClickCare EMR.
After implementation, On With Life nurses reported a drastic reduction in medication errors. They also mentioned that Cliniconex and Document Manager have been vital for communication to their persons served and their family/caregivers. They said, “to be able to offer our persons served and their caregivers choice of communication method has been invaluable during the pandemic.”
Best Outside the Box Initiative
Winner: Westmoreland Manor
While social distancing during the pandemic, Westmoreland Manor took the opportunity to implement several new ways to share information, but the most outside-the-box initiative they put in place was creating a telehealth progress note type in PointClickCare that nurses now use to document on an iPad real-time during tele-health visits with physicians. Nursing units, physicians, social workers, and therapies can all view these telehealth progress notes in PointClickCare, replacing the paper consult notes they needed to go to a nursing station to view.
The organization mentioned that their key learning was that, even though it was a little uncomfortable for staff getting used to doing something different, it cut down on the time and resources used, and ended up being much preferred by all. “Even though physician offices have re-opened, telehealth visits with real-time progress notes are still being documented in PointClickCare, since this process drastically reduced the need to transport residents out of the facility for routine visits and follow-ups.”
Best Advocate in 2021
Winner: Jessica Benjamin, Clinical Informatics Specialist at Rouse Estate
Jessica Benjamin has been a Registered Nurse for over 11 years, of which the last four have been in Clinical Informatics. Jessica has focused her journey on improving workflows, reducing paper, saving time, retaining staff, and improving overall resident care.
Jessica shared, “The mission of the Rouse Estate fulfills the vision of Henry Rouse to improve the quality of life of all generations by providing service, education, advocacy and support. My overall goal is to improve our quality of life. Whether it is the life of our residents, the working environment for our staff, or improved data outflow for our administrative team, my mission is to always improve and to never stop learning! I never assume I know everything and leverage the tools provided to us by PointClickCare to achieve these goals.”
And last but most definitely not least, a very special shoutout to our most engaged winners:
- Most Engaged Pulse Member (most points, badges & highest level in Pulse)
- Jason Hill, Administrator in Training/IT Director, Fireside House
- Most Engaged New Pulse Member (eligible if newly joined Pulse in 2021 with most points & badges)
- Lori Rickard, Supervising Nurse, Willow Point Nursing and Rehabilitation
- Most Engaged Collective Customer Community Member (most activity)
- Reid Buker, RN, MN, Providence St. Peter Hospital
- Most Engaged Learner in PointClickCare Customer Support Portal
- Alissa Sergi, Systems Analyst II, CentraState Healthcare System
February 4, 2022