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Luzerne McAllister Employee Spotlight banner

Life @ PointClickCare: Luzerne McAllister II

Introducing, Luzerne McAllister II, PointClickCare’s VP and Head of Diversity, Equity, and Inclusion (DEI) & Culture! As the leader of our DEI Center of Excellence (CoE), Luzerne aims to provide the resources and programs necessary to ensure that PointClickCare optimizes its ability to be a diverse, inclusive, and equitable organization.  

So, who is Luzerne? Read on to learn more! 

The Real Luzerne 

Luzerne is a man of many talents. He is an avid tennis fan and is also a former nationally ranked tennis player. He taught tennis for many years at different levels and says he looks forward to going to the US Open every year. “One of my life goals is to go to all of the majors at one point. COVID has put a pause on that for now, but as soon as I can I’ll be back there cheering them on.”

He also loves to travel and has been to 38 countries so far. “Most recently, I added South America as my fifth continent. I love to experience new places and cultures and one day I hope to get the opportunity to live abroad. I am a big foodie and I love trying new cuisines wherever I go.”

Luzerne is also incredibly passionate about advocacy, saying that he is “especially interested in the intersection of the black and queer community, which I belong to personally, but I also feel is a group that is often ignored.” In 2011, he started an organization called Rolodex Global, with the mission to elevate and celebrate queer people of African descent. “We aim to bring people together at the intersection of black, queer, and business, which is not a conversation that is normally had. Creating a space where people can come together and have that conversation is important to me.” 

Lastly, Luzerne is a coach. “Since July 2020, I have been studying to become an executive coach. I want to help people who are part of marginalized communities to empower them to be their best selves.” 

His Passion 

After spending many years as a management-consultant-turned-human-capital-strategist, Luzerne was invited to transition to the DEI team within his former employer, PepsiCo. There, he not only confirmed his passion for DEI, but also realized he had really been honing the necessary skills and capabilities to lead in this space his entire career.  “I quickly realized that in every institution I went to, I did some type of DEI work. It started when I was a junior in high school, and then year after year, in every institution, from my undergrad to my time at Accenture, to my MBA program, to being an alum of both Penn and NYU, I had been doing the work all along.”

He also mentions that at first, he didn’t want to join the DEI team, because he wasn’t sure it was the correct path for him. “Back then, I was under the impression that DEI wasn’t a respected space, and I was also a bit hesitant because I noticed that people in these roles typically struggled to get buy-in, budget, with no one really believing in the work being done. Oftentimes, it’s a lot of lip service and I was worried about that. I decided to join the team because I wanted to see that change in the organization and once I did, I started to realize the value I could bring to this space. After a while, I was able to see the impact we were having to the organization and although it was a slow change, it was happening.”  

Journey to PointClickCare 

Luzerne was looking for his next step and wanted to be sure his next opportunity would be somewhere he could make a difference. When a recruiter brought him to PointClickCare, he says he immediately got a good feeling about the organization. “The people I interviewed with were fantastic and I just felt like I’d be in good hands, which is important for DEI. You want to feel like you’ll be heard and that your ideas and opinions will be reflected on with thought and careful consideration and that together, we could make a positive impact on the employees, and the organization.” 

Luzerne believes the reason PointClickCare is a successful leader in the industry isn’t because of sales or market share, it’s because of who we are and how we are respected as an organization. “We might not be a household name, but when I meet people who know of PointClickCare, it is consistently the company that everyone respects. I’ve never heard anyone be less than super enthusiastic about PointClickCare and excited and proud to work there. I think what someone says about you when you aren’t in the room says a lot about who you are as an organization.”  

Diversity, Equity, and Inclusion at PointClickCare 

As head of our DEI and Culture CoE, Luzerne aims to develop DEI strategies that can be implemented throughout the organization and, according to the recently released PointClickCare DEI Strategy presentation, it all starts with empathy. “I believe it has to do with empathy and establishing empathy as a capability. In DEI, we look at our talent and review cycles to see how we are attracting and retaining diverse talent, and how we are managing diversity in general. We want to ensure that we have a workplace that is inclusive and that allows for everyone to be themselves as much as possible and bring themselves, their brilliance, and their experience to PointClickCare.”  

He also mentions that the same is true for our leaders. “In today’s world, leadership is about empowering those around you and trying to get them to a place where they feel that they can be their best self. At PointClickCare, we are talking about inclusive leadership, which is creating a sense of psychological safety, as well as personal empowerment for your people, and I am very much in line with that. We ask difficult questions like: How do we stop doing things that we may not even know that we are doing? How do we recognize that there may be some unconscious bias or some behaviour that we are doing that may be preventing that safe space? And then, how do we identify and amplify those things that we are doing well to enable people to bring all their brilliance to work? To me, it’s about creating that capability of empathy and enabling people to feel empowered.”

For Luzerne, seeing people learn is the best reward of the job. “Right now, we’re starting on this journey together and although we are starting from scratch, we are already doing some incredible things as a team. It’s amazing to see that people are already getting something real out of it, not just as employees or leaders at PointClickCare, but as people. I get comments and messages from people telling me how they are having these conversations at home with their spouse or children, and that’s all the proof I need that we are truly making a positive impact.” 

Thanks for sharing, Luzerne! 

February 17, 2022