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Achieving End-to-End Visibility of Care with Harmony: Q+A with Sales Team

Smooth coordination and collaboration between health system partners has never been more critical. It is what comprises the very foundation that enables hospitals and skilled nursing facilities (SNFs) to drive improved outcomes and ultimately save lives. In the age of COVID-19, care transitions are of particular focus for acute and post-acute facilities.

We recently explained how Harmony – our integrated care coordination platform – has evolved alongside industry changes and the new editions available. Now, we’re taking a deeper dive into the new offering from a different perspective: our sales team. This team works closely with customers to understand their specific needs and helps to determine how Harmony can support them on their journey.

Check out our Q+A with Cheryl Dieterle, Client & Project Specialist, Post-Acute Insights below!

Q: How does introducing two new Harmony editions help health systems and hospital networks?

Cheryl: When it comes to tackling preventable readmissions, improving patient outcomes, and enhancing collaboration, acute care organizations have different goals. Some see the biggest opportunity being around care transitions, others around patient management post-discharge, and others still around optimizing network performance.

Regardless of the starting point, each of these opportunities is underpinned by a need to gather, interpret, and act on timely insight about patients and skilled nursing facilities in their post-acute network. By introducing two new editions of Harmony, any acute care organization can begin realizing the full benefits of integrated care coordination by building the foundation for improved collaboration between acute and post-acute partners. Each edition includes elements that will help health systems and hospital networks achieve confident care transitions, proactive patient management, and network performance management — while at the same time being tailored to their specific goals.

Q: Why is this important?

Cheryl: As acute care organizations move to value based care, it’s becoming more important to understand where a patient is, how they’re doing, and when to take action, across all care settings.

Traditional, manual approaches to sharing discharge orders between acute and post-acute just don’t cut it anymore and can lead to gaps in care. Similarly, the traditional approach to patient management is hard to scale and is often reactive as opposed to proactive and insight-driven.

On the network management side, COVID-19 has made it even more critical to understand facility performance in real-time, including infectious disease outbreaks. This is key to ensuring patients are sent to the best facility based on their acuity and diagnoses.

Q. What is your favorite part about the new Harmony editions?

Cheryl: My favorite part is communicating to customers that PointClickCare is able to provide almost any type of clinical data they might be looking for. Oftentimes, they will have had access to some — but not all — patient data and now, we can fulfill that need with one solution.

Our job is to help healthcare systems see the big picture when it comes to seamless care transitions, proactive management of patients, and how to drive better workflows — it’s a concept we call Integrated Care Coordination. By implementing a superior set of actions day in and day out, the quality of care delivered to patients will be higher. What is more important than that?

Interested in learning more about how Harmony can help you achieve your patient outcomes and post-acute network management goals? Find the right implementation for your organization.

January 13, 2021