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Lori Baker, Director at TriHealth speaks about the benefits of our Harmony solution

How Harmony Helped TriHealth Optimize for the Future

We all feel it sometimes, the challenge of fitting everything into a day’s work. Like many other healthcare providers, our customer, TriHealth, was looking for a way to balance all of their daily tasks while still maintaining an exceptional level of care for their patients. Administrative work was becoming a tedious, often convoluted process that was taking them away from main goal — patient care. To prioritize their patients and increase the efficiency of their business, they needed to find a solution and fast.

The Challenge

TriHealth needed continuity-of-care forms, automated data entry in EHR, search capabilities, and they needed it all in one seamless, automatic, and secure solution. Their goal was to find an automated solution to share patient data between institutions in order to save time and let their clinicians focus on what mattered most, caring for patients.

With Harmony they were able to eliminatesilos among care settings and teams while gaining clinical insights and mitigating risk. “Harmony by PointClickCare facilitates the seamless, automatic flow of patient data between our acute and post-acute care institutions,” said Lori Baker, Director, TriHealth. “This means that when a patient is transferred from the hospital to a skilled nursing facility, their data is sent with them, so there are no gaps in care or miscommunications between care teams. This continuity helps to make processes more efficient for our staff and provide families with accurate information to make the best transition decisions for their loved ones, through a single, secure platform.”

Surviving COVID-19

When COVID-19 began to devastate senior healthcare facilities in early March, TriHealth then deployed a pilot project with five facilities who committed to completing all communications between acute and long-term care via an EHR for all transitions of care. That was 7 months ago and they had so much success that they recently expanded it to 20 more facilities!

“With any integration, it’s not always 100% right away,” Baker noted. “That said, 83% of EHR transfers using the PointClickCare integration were successful between March and April of 2020. We consider this to be highly impressive, especially considering the large volume of patients that we were transferring at the time due to COVID-19.”

The integration also allowed TriHealth to better handle the complexities of the pandemic and now they plan to do what they can to leverage their newfound knowledge to create a plan for the future, and a possible second wave. “Improving outcomes for all stakeholders involved in the care journey has always been our goal, and especially while navigating the uncertainties of the COVID-19 pandemic. PointClickCare has helped us to realize that goal” said Baker.

The Results Are In: Harmony Is Here to Stay

With Harmony, there is a seamless, automatic flow of patient data. When a patient is transferred from the hospital to a skilled nursing facility, their data is sent with them.

Furthermore, there is also a built-in system that ensures there no gaps in care or miscommunications between care teams. This process is more efficient for staff, giving clinicians back precious time in their days to do what they do best – care for patients. It also provides case managers with accurate information to make the best transition decisions for patients in their care through a single secure platform. And as an additional plus, for TriHealth, implementing Harmony also helped to lower readmissions in participating facilities by 6.7% making them optimistic about continuing this process in the future.

So, what does this really mean? Simply put, TriHealth was able to minimize the unnecessary stresses their staff was experiencing and provide their patients with the best care possible. And really, isn’t that everyone’s goal?

If reducing avoidable readmissions, improving outcomes, and strengthening post-acute networks are a priority for your acute care organization, request a demo for Harmony by PointClickCare.


October 21, 2020