Anthony Brown, CIO, Pinnacle Senior Living

How an EHR Helps Drive Better Care and Increase Revenue Simultaneously

Anthony Brown, CIO,
Pinnacle Senior Living

Lori Waters, Executive Director/Medical Leader
California Mission Inn, A Pinnacle Facility

About Pinnacle Senior Living

Pinnacle Senior Living is a dynamic and progressive organization in the rapidly expanding independent and assisted living industry. Its 47 communities operate across 10 states – Arizona, California, Colorado, Idaho, Nebraska, Nevada, Texas, Utah, Washington, and Wisconsin – with further growth anticipated. These communities operate independently with the support of the Bridgestone “Service Center,” a world-class service organization that allows local leaders and their teams to focus solely on the day-to-day care of their residents and overall operations.

First Impressions of PointClickCare

We took on implementing PointClickCare’s Senior Living platform because the system is designed to make the staff’s job easier. It uses colors that are easy to see, pictures, and short verbiage — it’s a great clinical tool and best of all, it’s simple to use. We’ve had no problems with our staff learning the technology, and the implementation has gone smoothly for us.

Addressing Staffing Challenges

Staffing is a challenge in senior living, and PointClickCare has enabled our care staff to enjoy being part of the decision-making process. Previously, we did everything by hand; there was no electronic charting. Now, with PointClickCare, we can go into the system and document on a day-to-day basis. We’re able to put all the information into a resident’s electronic file upon move-in, and then update it as needed. Plus, our care staff has portable devices that they carry around with them, so as they’re providing services to the residents, they’re able to document the care immediately. They don’t have to go back to the office and rely on their memory. Everything is entered in the system right on the spot.

Partnering with PointClickCare

PointClickCare enables us to look at the trends in our communities — and ultimately drive better care. We’re able to easily see what the care levels are, and how much revenue we’re capturing. It really gives us the full story of what’s going on in the buildings. Plus, our care revenue went up 25 percent in the first year of implementing the system. When we partnered with PointClickCare, less than 10 percent of the user community was deploying a senior living platform. It’s exciting that we’re helping to change the industry.

Return on Investment

  • Care revenue charges increased 25 percent in the first year of implementation
  • Medicaid average daily reimbursement rates increased 13 percent per resident, per year
  • Private-pay revenue increased by $1,932 per resident, per year

Conclusion

With the enthusiastic buy-in of its leadership team, Pinnacle Senior Living implemented the PointClickCare Senior Living Professional Package, which has enabled the organization to both drive better care and accurately track the care it provides. Pinnacle Senior Living now has full transparency into each resident’s condition and changes in condition, ensuring that it is billing correctly for the services delivered. The PointClickCare system has empowered the Pinnacle Senior Living care staff to be proactive participants in the residents’ care, resulting in better communication with the management teams as well as gains in revenue and ancillary services. It has also driven greater involvement by residents and their families in resident care planning and delivery.

Maria Cruz, Medical Technician
California Mission Inn

“The PointClickCare system makes me more confident and saves time. When I have to send a resident to the hospital, I just go on the computer, print a list of their medications and it’s ready to go with them.”

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