PointClickCare Partners with Align™ to Launch New Employee Engagement and Customer Experience Modules at LeadingAge Annual Meeting
North American Cloud-Based EHR Leader for LTPAC Showcases New Offering that Helps Senior Care Providers Achieve Better Business Results
Indianapolis, IN – October 31, 2016 – Employees supervised by highly engaged managers are 59 percent more likely to be engaged than those supervised by consistently disengaged managers. Because of the direct relationship between employee engagement and financial results, PointClickCare and Align have partnered on an offering for senior care providers to manage employee engagement, improve resident outcomes and achieve a stronger bottom line.
Showcasing the offering today at the LeadingAge Annual Meeting and EXPO, PointClickCare will introduce PointClickCare Employee Engagement and PointClickCare Customer Experience, which is designed to improve customer and employee satisfaction across the senior care continuum. These new solutions, powered by Align, will enable care providers to prioritize their efforts and establish a road map for staff success. PointClickCare and Align will be at the LeadingAge Annual Meeting and EXPO from October 30 to November 2, booth #3429.
“We understand the need for a solution that can help senior care providers drive higher employee engagement and customer satisfaction,” said Neil Gulsvig, chief executive officer, Align. “PointClickCare is our exclusive partner because of the symmetry between our organizations, and we believe they are best positioned to deliver our products to the long-term post-acute care market.”
“Employee engagement and customer satisfaction are becoming increasingly important for our customers,” said Travis Palmquist, vice president and general manager for PointClickCare’s senior living division. “Through this expanded product offering with Align, we’ll be able to help our customers improve their organizational culture, reduce turnover rates, increase staff satisfaction, and improve quality of care, ultimately enabling them to achieve better results.”
PointClickCare Employee Engagement and PointClickCare Customer Experience offers practical guidance to create a culture of engagement and excellence in customer experience. These new products will offer user-friendly survey-based solutions that will enable organizations to:
- Capture feedback on satisfaction from a resident.
- Leverage assessment results to improve performance outcomes and quality care.
- Create custom questions to drill into precise information desired.
- Gain access to consultation services to help execute on strategic decisions that help navigate the employee and customer experience.
Neil and Jan Gulsvig are the founders of Align and have over 75 years of experience in senior care industry. They recognize what companies need to do to outperform competitors and remain successful.
With these new solutions, PointClickCare customers will improve business results and enrich the customer experience.
To learn more about PointClickCare’s partnership with Align and how its latest product offerings can help enhance your business insights, visit booth #3429 at Leading Age Annual Meeting and EXPO, or pointclickcare.wpengine.com.
To address the critical priorities facing senior-care providers across the continuum, Align has assembled some of the profession’s most innovative and forward-thinking leaders, researchers and practitioners with one goal in mind — to bring providers the solutions they need to turn the challenges they face now into the opportunities that drive success in the future. Drive performance outcomes and quality care with solutions designed to address your emerging challenges including patient-friendly transition processes, real-time patient feedback, fully engaged employees, and post-transition follow-up. For more information about Align’s solutions or their team, visit www.align30.com.
About PointClickCare Technologies Inc.
PointClickCare Technologies Inc. is advancing senior care by enabling long-term post-acute care (LTPAC) providers to achieve the business results that matter – enriching quality of life for their residents, improving financial and operational health, and mitigating risk. Recently recognized as the 2015 #1 long-term care software vendor by KLAS Research, PointClickCare offers a portfolio of cloud-based software and services designed from the ground up to help providers manage the complex requirements of senior care. With a suite of fully integrated applications powered by an interoperable, mobile friendly, and regulatory compliant electronic health record and revenue cycle management platform, PointClickCare helps our customers connect and collaborate within their care network, achieve and demonstrate higher quality outcomes, optimize financial performance, and simplify their regulatory burden. Over 13,000 skilled nursing facilities, senior living communities and home health agencies use PointClickCare today, making it the North American healthcare IT market leader for the senior care industry. For more information on PointClickCare’s ONC certified software solutions, please visit pointclickcare.wpengine.com.
 “State of the American Manager: Analytics and Advice for Leaders,” Gallup Poll, 2015