Resources & Webinars

Resources to support you in delivering better care.

Upcoming Webinars

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Journey Through PDPM Success

Sign up for our webinar series to learn about the 5 fundamental stages of PDPM success.

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State-Specific Referral Networks & Hospital Trends

Join us for a live webinar to learn how to strengthen your hospital and ACO relationships and secure the opportunity to receive your facility’s personalized analysis from our Market Development Analyst.

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New York Case Mix: Managing the Complexities Webinar Thumbnail

New York Case Mix: Managing the Complexities

Join us on March 26 @ 10 a.m. ET to hear from Maureen McCarthy, President of Celtic Consulting, as she reviews how the changes to the NY State Medicaid case mix windows can impact your CMI process.

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On-Demand Webinars

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Review Choice Demonstration 101

Learn how you can prepare now for implementation of this demonstration

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Grow your Senior Living Market Share

Grow your Senior Living Market Share

In this rapidly growing market, learn how you can stay competitive, convert at higher rates, and increase your market share.

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Discharging from SNF to Home

Part Two: Discharge Planning From SNF to Home Health

Transitioning patients from one care setting to another can be challenging. This webinar discusses how to enhance patient transitions from SNF to home.

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Male nurse showing an elderly male patient their medication

Part One: Discharge Planning From SNF to Home Health

Discharge planning is crucial to providing coordinated care and enhanced patient handoffs. Learn the basics of discharge planning in our “Discharging from SNF to Home” series.

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Strategies for Engaging a Mobile Workforce

Learn specific strategies for engaging your workforce from evidence-based leadership approaches.

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PDPM: Strategies for Success

Watch this webinar to learn about the new Patient-Driven Payment Model (PDPM) and what strategies you need to put in place in order to be successful.

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Goodbye RCS-1: Welcome PDPM

PDPM will fundamentally change the way skilled nursing facilities are reimbursed starting October 1, 2019. Find out how you can prepare.

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Home care nurse using mobile app on her phone

How to Prepare for ADRs Before They Arrive

Learn how your home care agency can prepare for ADR submissions and prevent denials.

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Creating a Seamless SNF and Home Health Partnership

As referrals networks narrow, it is becoming more and more important for Home Care agencies to partner with other health care professionals

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The Three Stages of Implementing Mobile Technology

Presented in partnership with Pioneer Solution and CareWorx, this series helps LTPAC facilities better-understand the requirements for success and learn best practices related to POC device selection.

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POC Documentation: Four Reasons You Need to Be Doing it Now

Late loss ADLs drive 40% of the RUG score for PPS reimbursement. If you aren’t documenting your ADLs at the point of care, there’s a chance you’re missing out on significant revenue for your organization.

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Relieving Your CoP Headache

The revised Conditions of Participation (CoPs) mandated by CMS took effect this year. Learn how this is impacting how Home Care agencies deliver care and receive reimbursement.

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Webinar Series

Webinar Series: Be Survey Ready

The new survey process for long-term care facilities has started, making it essential for providers to identify key compliance challenges and operational changes created by it. Watch this two-part webinar series to learn more.

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Value Based Home Care

Driving Financial Success Through Best Practices for Clinical Management

Managing your clinical operations is paramount to the success of your Home Care agency. Learn how clinical management can improve financial performance.

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Five Leadership Skills for Inspiring an Engaging Workplace

Watch our webinar with Nancy Anderson, SVP of Engagement Solutions for Align, highlighting the cultural attributes of an engaging workplace.

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RoP Care Planning for Compliance

RoP: Care Planning for Compliance

Watch this webinar to help ensure your facility is compliant with the latest regulatory changes and to help your team create and implement proper care plans.

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Requirements of Participation | Phase 2

This webinar provides highlights and strategies for implementation for compliance in these three key areas: infection control, antibiotic stewardship, and behavior management/dementia.

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How to Increase Revenue by Offering Ancillary Services

Phil Fogg Jr., President and CEO of Marquis Companies shares how senior living community leaders can increase revenue and attract new residents.

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Building Acute-Care Partnerships

Kristy Bernhardt, Manager of Clinical Analytics at Cedar Village Nursing Home, discusses how to gain preferred-partner status and market your facility.

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Tips For Improving Your Bottom Line

3 Tips for Improving Your Bottom Line

Join Russ DePriest to discover how organizations are responding to the complexities of the industry, while preparing themselves for future success.

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Tackling Turnover with Employee Engagement

Learn how to create and sustain a culture of workforce engagement, and hear why engagement should be a part of your core strategy.

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Antibiotic Stewardship Program (ASP)

Join PointClickCare and Richter Healthcare Consultants to ensure your facility is compliant with the CMS requirements on the Antibiotic Stewardship Program (ASP), as outlined in the SNF Mega Rule.

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Incorporating Non-Pharmacological Interventions

Learn how resident-centered, non-pharmacological interventions can be included in your residents’ plan of care.

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HIPAA Webinar

HIPAA – Shifting the Landscape of Senior Living

Join Dave Lingerfelt, Privacy Consultant at Integrated Health Systems as he takes us through the challenges of HIPAA compliance in senior living facilities.

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Preparing For and Preventing a Data Disaster

Join PointClickCare and Propel Insurance to find out how to protect your company by making employees aware of data protection issues and enforcing privacy and security polices.

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How To Improve Occupancy By Leveraging Technology

When it comes to planning and allocating budgets, are providers investing in the right features or services to attract prospective residents? Join Dana Wollschlager and Travis Palmquist to find out.

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Disaster Recovery for Long Term Care Organizations

Learning how to successfully plan for disaster, or a catastrophic event, should never be done in hindsight. You need a solid, effective plan in place to protect your business and be ready to continue the care of residents.

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Managing Your Rehospitalization Data with eINTERACT

Reduce unnecessary hospital readmissions and streamline your INTERACT® process by integrating it with your EHR platform.

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Key Strategies for Senior Care Businesses

We’ll show you how easy it is to keep your costs low, improve the efficiency of your operation, and maximize your reimbursement rate.

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Mobile Caregiving: Is It Right for Your Organization?

Join Intel Corp. to learn about the many benefits of using mobile devices in caregiving.

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Building Value Through the 7 Stages of EHR Adoption

How moving through implementation in a stepwise approach will make the most of your EHR, your resources, and improve your operational efficiencies.

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Readmissions and Partnerships

Implementing proven strategies, such as INTERACT®, can help facilities reduce re-hospitalization and stand out as a preferred care partner by capturing and communicating the right information at the right time.

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Mitigating the Risks of Medication Management

Mitigating the Risks of Medication Management

Learn why resident demographic changes within senior living organizations are forcing the industry to evolve to meet their needs.

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Retaining Talent in a Multi-Generational Workplace

In this webinar you'll learn how to keep your current employees as long as possible, while attracting new talent.

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Audits, ADRs & Documentation

Audits, ADRs & Documentation

A roadmap to help you manage compliance, review clinical documentation, and track claim issues.

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True Stories of EHR Adoption

Experts share the successes, and challenges, their communities have experienced since implementing an integrated EHR platform.

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Payroll-Based Journal Reporting

In July 2016, CMS mandated skilled nursing facilities report all direct care hours. Learn how to adapt to these new requirements.

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9 Areas of Your Business That Will Excel With an EHR

We review some of the key benefits of using an EHR for senior living communities.

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Beth DeLaHunt

ePrescribing: How to Prepare for the Transition

The New York State Assembly passed legislation mandating ePrescribing, effective March 2016. Learn how to ensure a smooth transition with this thought-provoking webinar.

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Understanding MDS and How It Maximizes Reimbursement

Get a better understanding of MDS, in under an hour, with this in-depth webinar from an MDS expert.

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5 Ways Electronic Wound Management Can Improve Your Senior Care Business

Join John Vrba, Michelle Balduff, and Gia Fite as they take you through their 200-bed facility's experience leveraging technology.

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Building a Comprehensive Quality Program

Take a closer look at your program’s defined elements to optimize care to your residents.

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improve senior nutrition

How to Improve Your Senior Nutrition Programs

Find out how you can improve the dining experience for your residents, while mitigating risk.

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PointClickCare: 4 Tips to Shorten Your Revenue Cycle

4 Tips to Shorten Your Revenue Cycle

We discuss the most common mistakes that organizations make in billing and explore ways to steer clear of them.

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Jayne Warwick, Solutions Specialist, PointClickCare

Simplified MDS Management

Learn how to use the right tools to master MDS management and ensure your organization gets paid for the services provided.

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Improve Quality Outcomes with Constant Care Technology

See firsthand how this medical device interface improves quality outcomes.

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White Papers

Remote Care: For Families and Patients PDF Front Cover

Remote Care: Keeping Patients Healthy Between Visits

PointClickCare Remote Care is a collaborative system that helps people live independently and keeps their caregivers connected and informed, making it easy to provide support from virtually anywhere.

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Ed Kenny, Chairman & CEO, LCS

Solving Senior Living’s Staffing Challenge

Download our free eBook to hear what CEOs from the most-prominent senior living organizations are doing to combat the industry’s biggest challenge — staffing.

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Ken Jaeger, Founder & CEO, MorningStar Senior Living

Three Ways Technology Drives Your Competitive Edge

CEOs from the most prominent senior living organizations talk about what they’re doing to adopt technology and improve their bottom line.

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Debra Cafaro, Chairman & CEO, Ventas, Inc.

How Data is Driving Senior Living Success

Download our free eBook to hear how CEOs of the most prominent senior living organizations are using data to their advantage, and why they believe data is a game-changer in senior living operations.

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Terri Cunliffe, CEO, Covenant Retirement Communities

Why Senior Living Needs Ancillary Services

Download our free eBook to hear how CEOs of the most prominent senior living organizations are strategizing to maximize ancillary services opportunities.

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The Leadership Series Executive Highlights: The Senior Living Executive Dashboard

The Senior Living Executive Dashboard

Download our free eBook to hear from executives of the leading senior living organizations on which metrics they are tracking, and why.

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The Leadership Series Executive Highlights: How Data is Driving Senior Living Decision Making

How Data is Driving Senior Living Decision Making

Download our free eBook to hear from executives of leading senior living organizations on how they’re using data to gather information competitors don’t have and why looking at the bigger picture is key.

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Hospital Readmissions Survival Guide

The Long-Term Care Provider’s Ultimate Survival Guide to Incorporating INTERACT™ into Health Information Technology (HIT).

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Partnering with the Right LTPAC Provider

To help your organization engage local LTPAC providers, here’s a list of important steps that will get your organization on the right path toward a strong and lasting partnership.

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Top 10 Reasons to Implement Document Manager

Improve organizational efficiency before, during, and after the move-in or admission process by leveraging PointClickCare’s Document Manager.

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Incorporating INTERACT into your facility: Aligning players and processes

Aligning the proper people and processes is essential to the successful adoption of INTERACT at your organization. This eBook highlights the five keys to successful implementation of INTERACT.

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Securing and Validating the Electronic Medical Record Using PointClickCare’s EHR Platform

EHRs are real-time, patient-centered records that make information readily and securely available to authorized users.
This white paper provides an overview of the key security and validation features of PointClickCare’s EHR platform that relate to the production of medical records.

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Reduce Medication Errors

Using PointClickCare’s Electronic Health Record (EHR) to Reduce Risk of Medication Errors

On average, 85% of residents require assistance with the management of their medication. Decreasing medication management errors will enable you to decrease resident risk, thereby increasing resident safety and satisfaction.

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Using PointClickCare’s Electronic Health Record (EHR) to Improve Operational Efficiency

Using PointClickCare’s Electronic Health Record (EHR) to Improve Operational Efficiency

How do you easily and efficiently manage all aspects of your residents’ care, while still maintaining efficiency with your business operations? PointClickCare’s EHR platform could be the solution you need.

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The Case For an EHR

The Case for an EHR

This piece is designed to help you better understand the pros and cons of implementing an EHR, and the value it will bring to your organization.

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What You Need to Know About OASIS-D Solution SheetFront Cover

OASIS-D: What You Need to Know About The Latest Changes

As of January 1, 2019, CMS will be updating to OASIS-D, the latest data set for home health agencies. Are you ready for this change?

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Helping your loved ones just got a lot easier PDF Front Cover

Remote Care: For Families and Patients

Use this document to introduce remote care to your patients and their families

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Skilled Nursing Brochure

Get the real time data you need to be the provider you want to be.

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Senior Living Brochure

Connecting care services, billing and administrative processes across a single, cloud-based platform.

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Home Care Overview Brochure

Our home care platform gives you the insights to better-manage the needs of your clients, maintain compliance, and improve your financial health.

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home care nurse being greeted by a patient

The Home Care Agency’s Key to Happier Staff and a Healthier Business

Follow Leah, a home care nurse, through a typical Tuesday morning to see how using a mobile home care app helps her throughout her day.

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Breaking Down Barriers for Home Care Success

PointClickCare and Home Health Care News show you why cross-continuum communication and care is the future.

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Employee Engagement & Customer Experience

PointClickCare’s Employee Engagement and Customer Experience solutions are designed to capture the exact information you need, when you need it. This enables organizations to hone in and prioritize their efforts to determine a roadmap for success.

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Solution Sheet for Skin and Wound

Skin & Wound

PointClickCare’s Skin and Wound management solution improves the efficiency of clinical decision-making by automating wound assessments, capturing images, and eliminating handwritten or redundant documentation.

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Improve Resident Experience with Better Assessments

Conducting an assessment before a resident moves into the community can help providers set expectations, gain valuable insights on care trends, and ensure they’re prepared to deliver a great experience.

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How to Fight Malnutrition in Skilled Nursing

Malnutrition, dehydration, and weight loss constitute the largest, silent epidemics in senior nursing facilities — resulting in hospital readmissions, decreased quality of life, and even mortality.

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Improving Financial Health

Tips & Tricks to Driving Revenue with Better Assessments

Set your community up for success by understanding the needs and preferences of new residents, helping to ensure your staff can deliver the right level of service. Get five tips for improving your community’s financial health through better resident assessments.

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Skin and Wound Infographic

Skin and wound care can be a major pain for skilled nursing facilities. We created an infographic that explains how technology can ease that pain.

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How to Reach Maximum Occupancy by Leveraging Technology

When it comes to driving maximum occupancy in your community, you need to invest in the features and services that attract today’s consumer. While installing a new lobby water feature may be visually appealing, it doesn’t deliver a significant return on investment.

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Senior Living Occupancy Infographic

The challenge of maintaining high resident occupancy is universal. It’s the way in which providers address that challenge that separates the winners from everyone else.

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Document Manager

PointClickCare’s Document Manager helps create, personalize and update admission, discharge and routine documentation with the click of a button.

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PointClickCare Analytics offers comprehensive, flexible reporting capabilities for Quality-of-Care key performance indicators that address the need for market-oriented, real-time data to effect improved outcomes.

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SmartPath Services

SmartPath Services

PointClickCare’s SmartPath provides a comprehensive implementation and online training program, helping you get the best from your EHR investment.

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Practitioner Engagement

PointClickCare addresses the challenges facing long-term care practitioners with an innovative mobile app.

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PointClickCare Solution Sheet for Point of Care

Point of Care (POC)

The Point of Care user interface is easy to learn, easy to understand, and easy to use, whether you are an expert or novice in web-based technology.

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Secure Conversations™ for U.S.

Facilitate communication without compromising the protection of personal health information or compliance regulations.

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Secure Conversations™ for Canada

Facilitate communication without compromising the protection of personal health information or compliance regulations.

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Resident Event Calendar

Simplify scheduling, managing and sharing resident activities.

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PointClickCare Pro-Tracking Solution Sheet


Improve quality of care, regulatory compliance, and reimbursement processes while decreasing unnecessary risk with real-time MDS verification.

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MDS Analytics

Improve quality of care, regulatory compliance and reimbursement efficiency with instant feedback on MDS data integrity.

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Third Party Vendor Integrations

Enhance organizational efficiency with a wide range of third party vendor integration to the PointClickCare platform.

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Integrated Medication Management

Increase efficiency and reduce risk through comprehensive, integrated medication management.

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Integrated Direct Messaging

Improve care transitions through secure electronic communication of resident-related health information.

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Customer Relationship Management

Improve facility occupancy and case mix for a stronger bottom line.

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Identity & Access Management

Simplify user account administration access systems to save time and money.

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Reduce Hospital Readmissions with eInteract.pdf

Hospital Readmissions with eINTERACT™

Reduce readmissions and emergency room visits with better clinical decisions support in senior care residences.

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General Ledger & Accounts Payable

Improve efficiency and reduce costs with financial management functionality designed specifically for senior care providers.

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Eligibility Verification

Reduce financial risk using real-time insurance eligibility verification.

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Data Relay

Improve operational analysis with regular data feeds from PointClickCare Data Relay.

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Tray Card

Enhance meal service efficiency and resident satisfaction with automated nutrition management.

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Electronic Medication Administration Record (eMAR) solution sheet PDF


Simplify medication ordering and administration for your organization with our secure and easy-to-use mobile eMAR.

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