Resources & Webinars

Resources to support you in delivering better care.

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Upcoming Webinars

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How I Improved My Business Outcomes

Switching platforms can feel like a daunting and time-consuming task for providers. Join us on November 30 from 1 – 1:30 p.m. to learn why Eric La Fleur, Owner of Eunice Manor, a Nursing Home in Louisiana, partnered with PointClickCare to implement a new EHR solution and how he achieved success.

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Monthly Senior Living Demo Webinar

PointClickCare for Senior Living

Join us Tuesday, November 28 at 2:00 pm ET, for an introduction to PointClickCare, where you'll learn how our platform can provide you with the ability to expand your personalized services, strengthen your market value and enhance financial and operational performance.

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Monthly Skilled Nursing Demo Webinar

PointClickCare for Skilled Nursing Organizations

Join us Thursday, November 30 at 2 p.m. ET for a one-hour overview of PointClickCare to learn how our solution can dramatically improve the success of your organization.

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On-Demand Webinars

Requirements of Participation | Phase 2

This webinar provides highlights and strategies for implementation for compliance in these three key areas: infection control, antibiotic stewardship, and behavior management/dementia.

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How to Increase Revenue by Offering Ancillary Services

Phil Fogg Jr., President and CEO of Marquis Companies shares how senior living community leaders can increase revenue and attract new residents.

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Building Acute-Care Partnerships

Kristy Bernhardt, Manager of Clinical Analytics at Cedar Village Nursing Home, discusses how to gain preferred-partner status and market your facility.

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Nutrition Management webinar

Using Technology to Improve Food Safety

Watch this webinar for the five-best strategies for reducing the risk of an F-371 citation.

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Tips For Improving Your Bottom Line

3 Tips for Improving Your Bottom Line

Join Russ DePriest to discover how organizations are responding to the complexities of the industry, while preparing themselves for future success.

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Tackling Turnover with Employee Engagement

Learn how to create and sustain a culture of workforce engagement, and hear why engagement should be a part of your core strategy.

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Antibiotic Stewardship Program (ASP)

Join PointClickCare and Richter Healthcare Consultants to ensure your facility is compliant with the CMS requirements on the Antibiotic Stewardship Program (ASP), as outlined in the SNF Mega Rule.

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Incorporating Non-Pharmacological Interventions

Learn how resident-centered, non-pharmacological interventions can be included in your residents’ plan of care.

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Success Through Technology, The Welcov Healthcare Story

Hear how Welcov’s Assisted Living team has achieved a revenue increase of 12% annually using technology to improve service delivery.

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Managing Medications to Prevent Tags at F329

Shawn Brockman, Director of Strategic Planning at PointClickCare, tells you how to reduce the risk, and prevent an F329 deficiency citation.

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HIPAA Webinar

HIPAA – Shifting the Landscape of Senior Living

Join Dave Lingerfelt, Privacy Consultant at Integrated Health Systems as he takes us through the challenges of HIPAA compliance in senior living facilities.

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Preparing For and Preventing a Data Disaster

Join PointClickCare and Propel Insurance to find out how to protect your company by making employees aware of data protection issues and enforcing privacy and security polices.

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How To Improve Occupancy By Leveraging Technology

When it comes to planning and allocating budgets, are providers investing in the right features or services to attract prospective residents? Join Dana Wollschlager and Travis Palmquist to find out.

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Disaster Recovery for Long Term Care Organizations

Learning how to successfully plan for disaster, or a catastrophic event, should never be done in hindsight. You need a solid, effective plan in place to protect your business and be ready to continue the care of residents.

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Managing Your Rehospitalization Data with eINTERACT

Reduce unnecessary hospital readmissions and streamline your INTERACT® process by integrating it with your EHR platform.

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Key Strategies for Senior Care Businesses

We’ll show you how easy it is to keep your costs low, improve the efficiency of your operation, and maximize your reimbursement rate.

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Mobile Caregiving: Is It Right for Your Organization?

Join Intel Corp. to learn about the many benefits of using mobile devices in caregiving.

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Building Value Through the 7 Stages of EHR Adoption

How moving through implementation in a stepwise approach will make the most of your EHR, your resources, and improve your operational efficiencies.

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Readmissions and Partnerships

Implementing proven strategies, such as INTERACT®, can help facilities reduce re-hospitalization and stand out as a preferred care partner by capturing and communicating the right information at the right time.

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Mitigating the Risks of Medication Management

Mitigating the Risks of Medication Management

Learn why resident demographic changes within senior living organizations are forcing the industry to evolve to meet their needs.

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Retaining Talent in a Multi-generational Workplace

In this webinar you'll learn how to keep your current employees as long as possible, while attracting new talent.

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Payroll-Based Journal and Five-Star Quality Rating

Join us for a review of the 2016 changes to Five-Star and a deeper dive into PBJ, focusing on tips and tools to help you identify opportunities to manage and improve your star rating.

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Improving Quality Through Technology

Understand why technology is so important and how it can improve the quality of care you provide.

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Audits, ADRs & Documentation

Audits, ADRs & Documentation

A roadmap to help you manage compliance, review clinical documentation, and track claim issues.

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True Stories of EHR Adoption

Experts share the successes, and challenges, their communities have experienced since implementing an integrated EHR platform.

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Payroll-Based Journal Reporting

In July 2016, CMS mandated skilled nursing facilities report all direct care hours. Learn how to adapt to these new requirements.

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9 Areas of Your Business That Will Excel With an EHR

We review some of the key benefits of using an EHR for senior living communities.

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Beth DeLaHunt

ePrescribing: How to Prepare for the Transition

The New York State Assembly passed legislation mandating ePrescribing, effective March 2016. Learn how to ensure a smooth transition with this thought-provoking webinar.

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Understanding MDS and How It Maximizes Reimbursement

Get a better understanding of MDS, in under an hour, with this in-depth webinar from an MDS expert.

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5 Ways Electronic Wound Management Can Improve Your Senior Care Business

Join John Vrba, Michelle Balduff, and Gia Fite as they take you through their 200-bed facility's experience leveraging technology.

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Building a Comprehensive Quality Program

Take a closer look at your program’s defined elements to optimize care to your residents.

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improve senior nutrition

How to Improve Your Senior Nutrition Programs

Find out how you can improve the dining experience for your residents, while mitigating risk.

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PointClickCare: 4 Tips to Shorten Your Revenue Cycle

4 Tips to Shorten Your Revenue Cycle

We discuss the most common mistakes that organizations make in billing and explore ways to steer clear of them.

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Jayne Warwick, Solutions Specialist, PointClickCare

Simplified MDS Management

Learn how to use the right tools to master MDS management and ensure your organization gets paid for the services provided.

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Improve Quality Outcomes with Constant Care Technology

See firsthand how this medical device interface improves quality outcomes.

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White Papers

Top 10 Reasons to Implement Document Manager

Improve organizational efficiency before, during, and after the move-in or admission process by leveraging PointClickCare’s Document Manager.

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Incorporating INTERACT into your facility: Aligning players and processes

Aligning the proper people and processes is essential to the successful adoption of INTERACT at your organization. This eBook highlights the five keys to successful implementation of INTERACT.

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Securing and Validating the Electronic Medical Record Using PointClickCare’s EHR Platform

EHRs are real-time, patient-centered records that make information readily and securely available to authorized users.
This white paper provides an overview of the key security and validation features of PointClickCare’s EHR platform that relate to the production of medical records.

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Reduce Medication Errors

Using PointClickCare’s Electronic Health Record (EHR) to Reduce Risk of Medication Errors

On average, 85% of residents require assistance with the management of their medication. Decreasing medication management errors will enable you to decrease resident risk, thereby increasing resident safety and satisfaction.

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Using PointClickCare’s Electronic Health Record (EHR) to Improve Operational Efficiency

Using PointClickCare’s Electronic Health Record (EHR) to Improve Operational Efficiency

How do you easily and efficiently manage all aspects of your residents’ care, while still maintaining efficiency with your business operations? PointClickCare’s EHR platform could be the solution you need.

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The Case For an EHR

The Case for an EHR

This piece is designed to help you better understand the pros and cons of implementing an EHR, and the value it will bring to your organization.

Read More About Our EHR Platform »


Solution Sheet for Skin and Wound

Skin & Wound

PointClickCare’s Skin and Wound management solution improves the efficiency of clinical decision-making by automating wound assessments, capturing images, and eliminating handwritten or redundant documentation.

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Improve Resident Experience with Better Assessments

Conducting an assessment before a resident moves into the community can help providers set expectations, gain valuable insights on care trends, and ensure they’re prepared to deliver a great experience.

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How to Fight Malnutrition in Skilled Nursing

Malnutrition, dehydration, and weight loss constitute the largest, silent epidemics in senior nursing facilities — resulting in hospital readmissions, decreased quality of life, and even mortality.

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Improving Financial Health

Tips & Tricks to Driving Revenue with Better Assessments

Set your community up for success by understanding the needs and preferences of new residents, helping to ensure your staff can deliver the right level of service. Get five tips for improving your community’s financial health through better resident assessments.

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Skin and Wound Infographic

Skin and wound care can be a major pain for skilled nursing facilities. We created an infographic that explains how technology can ease that pain.

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How to Reach Maximum Occupancy by Leveraging Technology

When it comes to driving maximum occupancy in your community, you need to invest in the features and services that attract today’s consumer. While installing a new lobby water feature may be visually appealing, it doesn’t deliver a significant return on investment.

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Home and Community-based Services

PointClickCare’s Home & Community-based Care solution was designed with client care services in mind.

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Senior Living Occupancy Infographic

The challenge of maintaining high resident occupancy is universal. It’s the way in which providers address that challenge that separates the winners from everyone else.

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Document Manager (Canada)

PointClickCare’s Document Manager helps create, personalize and update admission, discharge and routine documentation with the click of a button, at the state, region, or line of business for long term care organizations.

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Document Manager

PointClickCare’s Document Manager helps create, personalize and update admission, discharge and routine documentation with the click of a button, at the state, region, or line of business for long term care organizations.

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PointClickCare Customer Relationship Management (Canada)

PointClickCare Customer Relationship Management provides senior living providers with an easy-to-use tool to help track inquiries and referrals; gain real-time visibility into availability and occupancy; and decrease the transition time from prospect to resident.

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PointClickCare Analytics offers comprehensive, flexible reporting capabilities for Quality-of-Care key performance indicators that address the need for market-oriented, real-time data to effect improved outcomes.

More on Analytics »

SmartPath front page

SmartPath Services

PointClickCare’s SmartPath provides a comprehensive implementation and online training program, helping you get the best from your EHR investment.

More about SmartPath »

PointClickCare Solution Sheet for Practitioner Engagement

Practitioner Engagement

PointClickCare addresses the challenges facing long-term care practitioners with an innovative mobile app.

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PointClickCare Solution Sheet for Point of Care

Point of Care (POC)

The Point of Care user interface is easy to learn, easy to understand, and easy to use, whether you are an expert or novice in web-based technology.

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Secure Conversations™ for U.S.

Facilitate communication without compromising the protection of personal health information or compliance regulations.

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Secure Conversations™ for Canada

Facilitate communication without compromising the protection of personal health information or compliance regulations.

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Resident Event Calendar

Simplify scheduling, managing and sharing resident activities.

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PointClickCare Pro-Tracking Solution Sheet


Improve quality of care, regulatory compliance, and reimbursement processes while decreasing unnecessary risk with real-time MDS verification.

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MDS Analytics

Improve quality of care, regulatory compliance and reimbursement efficiency with instant feedback on MDS data integrity.

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Third Party Vendor Integrations

Enhance organizational efficiency with a wide range of third party vendor integration to the PointClickCare platform.

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Integrated Medication Management

Increase efficiency and reduce risk through comprehensive, integrated medication management.

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Integrated Lab Results

Improve clinical decision-making through real-time reviews of electronic laboratory results.

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Integrated Direct Messaging

Improve care transitions through secure electronic communication of resident-related health information.

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Customer Relationship Management

Improve facility occupancy and case mix for a stronger bottom line.

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Identity & Access Management

Simplify user account administration access systems to save time and money.

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Reduce Hospital Readmissions with eInteract.pdf

Hospital Readmissions with eINTERACT™

Reduce readmissions and emergency room visits with better clinical decisions support in senior care residences.

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General Ledger & Accounts Payable

Improve efficiency and reduce costs with financial management functionality designed specifically for senior care providers.

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Eligibility Verification

Reduce financial risk using real-time insurance eligibility verification.

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Data Relay

Improve operational analysis with regular data feeds from PointClickCare Data Relay.

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Electronic Medication Administration Record (eMAR) solution sheet PDF

eMAR for Skilled Nursing

Simplify medication ordering and administration with our secure and easy-to-use mobile eMAR.

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Tray Card

Enhance meal service efficiency and resident satisfaction with automated nutrition management.

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Electronic Medication Administration Record (eMAR) solution sheet PDF

eMAR for Senior Living

Simplify medication ordering and administration for your Senior Living organization with our secure and easy-to-use mobile eMAR.

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