Please note that this website is not optimized for the browser you are currently using, Internet Explorer 11, and as a result some elements my not appear as designed. To ensure the best possible experience, please use the latest version of Microsoft Edge, Chrome, or Firefox to view our website.

Customer Learning

SmartZone is your one-stop online learning system that provides unlimited, 24/7 access to training to help you grow your knowledge, gain confidence, and improve clinical and financial outcomes for your organization.

Female professional holding files in her hand while facing an audience with a whiteboard behind her

Empower your staff to maintain their PointClickCare skills at best-practice levels, improve the utilization of your healthcare software, and improve overall clinical and operational outcomes. Whether you are a new staff member implementing PointClickCare applications, or you just need a refresher, you can develop and maintain your PointClickCare skills and industry knowledge through our comprehensive catalog of training.

Female healthcare provider seated with her laptop and a coffee mug using PointClickCare's SmartZone for product training

Train with SmartZone

  • Implementation training
  • New staff orientation training
  • Staff refresher training
  • Training following PointClickCare product enhancements
Mobile Learning of the PointClickCare platform in classroom setting

SmartZone Training Content

eCourses: SmartZone includes 450+ eCourses designed with adult learning best practices in mind. eCourses may include simulations, video clips, interactive hands-on learning, animations & avatars, as well as performance support tools.

Virtual Instructor-Led Training Sessions: 30+ live training sessions are delivered by PointClickCare subject matter experts and give learners the ability to interact with a trainer and participate in a Q&A period.

Training Plans: Access 20+ Role-Based Training Plans consisting of recommended eCourses that have been grouped together by specific job titles. As a new hire, take advantage of these Training Plans to learn about the areas in PointClickCare that specifically apply to your role.

2021 Learner Satisfaction Statistics

eCourse survey responses:

  • 94%

    of learners would recommend the training to a colleague

  • 94%

    of learners can work more independently and rely less on co-workers after training

Instructor-led training survey responses:

  • 98%

    of learners would recommend the training to a colleague

  • 93%

    of learners were confident they will be able to use the training to improve outcomes

Smartzone businesswoman using laptop

Benefits of Using SmartZone

  • Grow and maintain staff skills to best practice levels to maximize EHR adoption and improve consistent utilization across your organization
  • Reduce the impact and cost related to onboarding new staff with a comprehensive suite of training materials in a user-friendly Learning Management System
  • Improve your organization’s outcomes by addressing Scorecard review gaps, and improving your staff’s knowledge of PointClickCare EHR
  • Reallocate resources used in developing training materials and training new staff to focus on caregiving


Attend the Pre-Conference Training at CONNECT@SUMMIT to participate in interactive, in person learning sessions. For more details on the conference and available Pre-Conference Training sessions click here.

How Can We Help You?

Please use this form to let us know you’re interested in learning more about our training and professional development options.