COVID-19 Lessons Learned and Best Practices Moving Forward

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Communicating with residents, their families, staff and other key stakeholders

If the coronavirus pandemic has taught us anything, it is the importance of having a strategy for emergency preparedness and risk mitigation. Clear communication with residents, their families, and facility staff is essential in any emergency situation, whether it be a localized outbreak, severe weather, or a global pandemic.

With new transparency and reporting requirements released by CMS, and ever-changing state laws and regulations around resident family communication and staff testing, having the right tools in place is essential to staying compliant without overwhelming your team.

In this webinar we discuss lessons learned and best practices with Kelly Dines & Kelly Harriman, Regional Clinical Directors at Mission Point Healthcare Services. We will also run through a live demo of Automated Care Messaging, an easy-to-deploy solution specifically designed to help senior care facilities better communicate with important stakeholders.

Learning Objectives:

  • How to engage resident families in a more effective, meaningful, and transparent manner.
  • How to improve communication with staff and other key stakeholders during an emergency situation.
  • The importance of communication as part of any emergency preparedness plan.
  • How we can enable your team to send outbreak and emergency notifications, care plan reminders, and policy change notices to your community within seconds.

Recorded December 15, 2020


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Kelly Dines

Kelly Dines, RN, BSN, CDONA
Regional Clinical Director
Mission Point Healthcare Services

Kelly Harriman
Regional Clinical Director
Mission Point Healthcare Services

Christopher Sisto thumbnail photo

Christopher Sisto
Director of Marketing, Product Manager

Darcy MacHale thumbnail photo

Darcy MacHale
Director of Sales

Garrett MacMillan
Account Executive