Choose the proven pathway to success.
A dedicated team of experts. Proven best practices. A clear path to success.
At PointClickCare we understand that it’s not just what we do that sets us apart — it’s how we do it.
From the start of implementation, PointClickCare supports your team with proven best practices that help you realize maximum benefit from the clinical, financial, and administrative capabilities of the PointClickCare platform.
Your success is our success.
“PointClickCare has made our facility a better facility. We’re delivering better care to our residents.”
Penny Brant, Adminstrator, Will-O-Bell Nursing Home
Our team supports you each step of the way.
We believe in delivering a positive experience for our customers, regardless of their organization size.
Our Subject Matter Experts (many of whom are former senior care professionals) are at your side to guide you through implementation and training. Your dedicated Account Manager gives you a clear view of your utilization of the PointClickCare platform — where you’re excelling and where you might need some help. And, we have an experienced team of Customer Support experts available when challenges arise. Our people are focused on providing the best customer experience possible. Because your success is important to us.
“If you are thinking about moving over to PointClickCare, my advice is to go for it…It’s absolutely the way to go for care for the resident and for the home.”
Geraldine Hatton, CNA
Notre Dame Convalescent Home, CT
Benefit from the experiences of our customers and our team.
With 14,000+ implementations of senior care organizations under our belt, we’ve learned a few things about setting our customers up for success.
Our proven implementation methodology is designed to ease you into becoming more familiar with our platform. In-depth training can be delivered in the way that works best for your team – onsite or online. Gain the experience you need to maximize your utilization of PointClickCare. Improve resident outcomes. Improve the financial health of your organization.
Manage organizational change with proven implementation processes.
Our team will guide you through the process at a pace that is comfortable for your organization.
In addition to defining the phases of implementation, and the training requirements that best suit your needs, our team helps you set measurable objectives to determine success. We also work with you to set strategies to encourage user engagement, track utilization and adherence to your internal processes.
Train with experts who’ve been on the front lines of senior care.
Our Subject Matter Experts include trained clinicians in nursing, pharmacy, and lab work, as well as financial and administrative professionals.
Our unique training options include a selection of onsite, web-based and on-demand training programs, as well as ongoing subscriptions for retraining existing or new staff.
Take training beyond the traditional.
Experience has taught us that organizations need training options beyond traditional offerings. SmartPath is a unique, subscription-based training program, offering unlimited access to online courses designed to develop and enhance your teams’ skills with PointClickCare. SmartPath is an excellent solution for training new staff and for deploying refresher courses to maintain maximum utilization.
Work towards success with a dedicated account manager.
Your dedicated Account Manager is evaluated on one objective – your satisfaction.
By gaining a deep understanding of your business priorities, they will work with you to establish a 12-month plan to maximize your utilization of the PointClickCare application. They will also conduct regular business reviews to measure actual utilization against your objectives and will make recommendations for improvement as needed.
Pictured: Jill Russack, National Account Manager, PointClickCare
Our support experts are here to help.
As a PointClickCare customer, you’ll have 24/7 access to the support you need.
Our customer success and technical account management teams are always available to find quick, helpful answers for regular and emergency support situations. Teams are regionally dedicated, so they also understand and can provide solutions for localized issues.
Featured Success Stories View All
Welcov Healthcare Success Story
Heather Fritz, Administrative Director, Cedar Creek Assisted Living
How using an EHR can set you apart from our competition.
Barbara Boldt, Director of Finance, The Terraces of San Joaquin Gardens
How an EHR helps care providers achieve success with their financial workflows.
Jessica Nguyen, Director of Health Services, The Terraces of San Joaquin Gardens
Saving time and improving quality of care with the help of an EHR.
Andrew Sackaris, Director of Resident Care, Spring Hills Hunter's Creek
Improving resident care with an electronic health record.
Faye Hoyte, Business Office Manager, Spring Hills Hunter's Creek
Leveraging an EHR to improve billing processes.
Annie Bumgarner, CTRS, Cedar Creek Assisted Living
How PointClickCare's EHR can help improve processes for resident activities.
Gloria Jeannotte, Executive Director, Cedar Creek Assisted Living
How PointClickCare's EHR makes stronger and smarter care providers.
BJ Smith, Resident Concierge, Spring Hills Hunter's Creek
Using information to build stronger resident and family relationships.
Karen Decker, Executive Director, Spring Hills Hunter's Creek
How to transition your long-term care community to an EHR.
Lesa Scott, VP Resident Services & Program Development, Spring Hills Senior Communities
See how Spring Hill Senior Communities completely eliminated paper documentation processes with its PointClickCare EHR platform.
Jean McGill, Clinical Services Director, American Baptist Homes of the West
How PointClickCare helped ABHOW redefine its internal processes and deliver better quality of care.
Buffalo Lake Healthcare Center
Buffalo Lake Healthcare Center wanted an Electronic Healthcare Record (EHR) vendor who could help streamline clinical and billing office activities and guarantee disaster and regulatory readiness.