Ensuring You Succeed

Choose the proven pathway to success.

Alexis Evanich and Geraldine Hatton
A dedicated team of experts. Proven best practices. A clear path to success.

At PointClickCare we understand that it’s not just what we do that sets us apart — it’s how we do it.

From the start of implementation, PointClickCare supports your team with proven best practices that help you realize maximum benefit from the clinical, financial, and administrative capabilities of the PointClickCare platform.

Your success is our success.

“PointClickCare has made our facility a better facility. We’re delivering better care to our residents.”

Penny Brant, Adminstrator, Will-O-Bell Nursing Home

Our team supports you each step of the way.

We believe in delivering a positive experience for our customers, regardless of their organization size.

Our Subject Matter Experts (many of whom are former senior care professionals) are at your side to guide you through implementation and training. Your dedicated Account Manager gives you a clear view of your utilization of the PointClickCare platform — where you’re excelling and where you might need some help. And, we have an experienced team of Customer Support experts available when challenges arise. Our people are focused on providing the best customer experience possible. Because your success is important to us.

Meet Our Team of Experts

Kristine O'Hara
Account Manager

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Murry Mercier, Account Manager, Assisted Living, PointClickCare

Murry Mercier
Senior Living Team Lead

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Michelle Myles, National Account Manager, PointClickCare

Michelle Myles
National Account Manager

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Martha Koch, Account Manager, PointClickCare

Martha Koch
Account Manager

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Jill Russack, National Account Manager, PointClickCare

Jill Russack
National Account Manager

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Jennifer Cavicchi-Thomas, National Account Manager, PointClickCare

Jennifer Cavicchi-Thomas
National Account Manager

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Vicky Zawicki, Clinical Expert, PointClickCare

Vicki Zawicki, RN, CEAL
Manager, Practice Management

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Tracey Young, Manager Implementation & Education Optimization, PointClickCare

Tracey Young, CEAL
Sr. Manager, Professional Services

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Sylvia Ruiz, Customer Support Consultant Lead, PointClickCare

Sylvia Ruiz
Sr. Customer Support Specialist

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Erin Race, BSN-RN, RAC-CT®, CPRA, CEAL
Director, Professional Services

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Fran Walker, Sr. Manager Financial Implementations, PointClickCare

Fran Walker, CEAL
Director, Professional Services

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Greg Roberts, Senior Market Manager, PointClickCare

Greg Roberts
Senior Market Manager

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Heather Addyson, Financial Expert, PointClickCare

Heather Addyson
Financial Educator

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Jayne Warwick, Segment Marketing Manager, Skilled Nursing, PointClickCare

Jayne Warwick, RN, HBScN
Director, Market Insights

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Machelle Wood, Orders/Integrated Medication Management, PointClickCare

Machelle Wood, LPN, RAC-CT®
Implementation Specialist

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Shawn Brockman, Director Strategic Planning, PointClickCare

Shawn Brockman
Director, Strategic Planning

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Geraldine Hatton, CNA, Notre Dame Convalescent Home, CT

“If you are thinking about moving over to PointClickCare, my advice is to go for it…It’s absolutely the way to go for care for the resident and for the home.”

Geraldine Hatton, CNA
Notre Dame Convalescent Home, CT

Manage organizational change with proven implementation processes.

Our team will guide you through the process at a pace that is comfortable for your organization.

In addition to defining the phases of implementation, and the training requirements that best suit your needs, our team helps you set measurable objectives to determine success. We also work with you to set strategies to encourage user engagement, track utilization and adherence to your internal processes.

Train with experts who’ve been on the front lines of senior care.

Our Subject Matter Experts include trained clinicians in nursing, pharmacy, and lab work, as well as financial and administrative professionals.

Our unique training options include a selection of onsite, web-based and on-demand training programs, as well as ongoing subscriptions for retraining existing or new staff.

Take training beyond the traditional.

Experience has taught us that organizations need training options beyond traditional offerings. SmartPath is a unique, subscription-based training program, offering unlimited access to online courses designed to develop and enhance your teams’ skills with PointClickCare. SmartPath is an excellent solution for training new staff and for deploying refresher courses to maintain maximum utilization.

Work towards success with a dedicated account manager.

Your dedicated Account Manager is evaluated on one objective – your satisfaction.

By gaining a deep understanding of your business priorities, they will work with you to establish a 12-month plan to maximize your utilization of the PointClickCare application. They will also conduct regular business reviews to measure actual utilization against your objectives and will make recommendations for improvement as needed.

Our support experts are here to help.

As a PointClickCare customer, you’ll have 24/7 access to the support you need.

Our customer success and technical account management teams are always available to find quick, helpful answers for regular and emergency support situations. Teams are regionally dedicated, so they also understand and can provide solutions for localized issues.

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