Professional Services and Support
We’re here to start you on the right path – and keep you on it.
PointClickCare has invested our learnings from the successful implementation of 14,000+ senior care organizations into the services we offer.
Regardless of the size of your organization, our team of experts works to ensure that you are successful. Maximizing your utilization of the PointClickCare platform enables you to strengthen your care delivery and optimize your business operations, resulting in better resident outcomes and improved financial performance.
Your success is our success.
“It was a very smooth implementation – a very easy-to-use process, from the nurses with the assessments down to the nursing assistants.”
Teresa Martinez, Regional Director of Clinical Services, Franciscan Living Communities
Comprehensive Training & Professional Development Options
Whether you’re new to PointClickCare, planning to roll out additional modules, or looking for refresher training courses, PointClickCare has both online and in-class training solutions your staff can leverage to increase their application and industry knowledge.
Our online SmartZone library consists of more than 300 courses, including everything from the fundamentals to advanced usage of our administrative, clinical and financial modules.
Gain confidence knowing your team has unlimited access to information that will expand their knowledge of PointClickCare, ultimately improving overall outcomes.
In-class training through PointClickCare’s Mobile Learning Academy and SUMMIT Learning Series are also available.
Proven implementation practices.
PointClickCare implements over 150 senior care facilities each month.
When you choose PointClickCare, your implementation is led by our Subject Matter Experts, many of whom have worked on the front lines of senior care, so they understand the challenges you face each day.
Your training program will be delivered in the way that works best for you and your staff – onsite or online – to ensure you gain the experience needed to maximize PointClickCare.
Pictured: Melissa Jackson, Director of Professional Services, PointClickCare
Dedicated account management.
As a PointClickCare client, you will be paired with a dedicated Account Manager, whose singular objective is to ensure your success.
By gaining a deep understanding of your business priorities, they will work with you to establish a 12-month plan to maximize your utilization of PointClickCare. They will also conduct regular business reviews to measure actual usage against your objectives and will make recommendations for improvement as needed.