Professional Services and Support
We’re here to start you on the right path – and keep you on it.
PointClickCare has invested our learnings from the successful implementation of 13,000+ senior care organizations into the services we offer.
Regardless of the size of your organization, our team of experts works to ensure that you are successful. Maximizing your utilization of the PointClickCare platform enables you to strengthen your care delivery and optimize your business operations, resulting in better resident outcomes and improved financial performance.
SmartPath. Implementation and unlimited training — in one subscription.
Whether you’re new to PointClickCare, planning to roll out additional modules, or looking for refresher training courses, SmartPath enables your staff to leverage the convenience of online training at a time and place that works for them.
Our online library consists of more than 80 courses, including everything from the fundamentals to advanced usage of our administrative, clinical and financial modules.
Gain confidence knowing that your team has unlimited access to information that will expand their knowledge of PointClickCare, ultimately improving overall outcomes.
Proven implementation practices.
PointClickCare implements over 150 senior care facilities each month.
When you choose PointClickCare, your implementation is led by our Subject Matter Experts, many of whom have worked on the front lines of senior care, so they understand the challenges you face each day.
Your training program will be delivered in the way that works best for you and your staff – onsite or online – to ensure you gain the experience needed to maximize PointClickCare.
Pictured: Melissa Jackson, Director of Professional Services, PointClickCare
Dedicated account management.
As a PointClickCare client, you will be paired with a dedicated Account Manager, whose singular objective is to ensure your success.
By gaining a deep understanding of your business priorities, they will work with you to establish a 12-month plan to maximize your utilization of PointClickCare. They will also conduct regular business reviews to measure actual usage against your objectives and will make recommendations for improvement as needed.