Customer Support

Dedicated, highly-trained professional staff with years of industry experience and deep product knowledge are here to help you, 24hrs a day, every day.

Female customer support representative smiling with a headset on with a blurred background office environment

We interact with thousands of users every month to provide fast, friendly, and efficient subject matter expertise.

A customer using the PointClickCare Customer Support Knowledgebase to find answers for her issue

Introducing Our New Customer Support Portal

The new Customer Support Portal included in the 4.2.0 release is your one-stop shop for all your self-help needs!

You now have access to a wealth of information created from the answers to questions that other PointClickCare users have asked.

How to Get the Support You Need

Access our Customer Support Portal

After logging into PointClickCare, visit our Customer Support Portal to perform a unified search of both help files and knowledgebase articles. If you can’t find your answer, create a case using the form provided.

Give Us
A Call

Our support hotline is available for all inquiries from 8am to 7pm EST. After 7pm, our phone support is available for urgent issues only. Call 1.877.722.2431

Email Our Support Team

Send an email to and we’ll reply as quickly as possible.

The Pulse

Our online customer community, PointClickCare Pulse, is a great resource for peer advice