Customer Support

Dedicated, highly-trained professional staff with years of industry experience and deep product knowledge are here to help you, 24hrs a day, every day. We interact with thousands of users every month to provide fast, friendly, and efficient subject matter expertise.

How to Get the Support You Need

Access Our Support Portal

After logging into PointClickCare, visit our Customer Resource Center and log a web case using the form provided.

Give Us
A Call

Our support hotline is available for all inquiries from 8am to 7pm EST. After 7pm, our phone support is available for urgent issues only. Call 1.877.722.2431

Email Our Support Team

Send an email to and we’ll reply as quickly as possible.

The Pulse

Our online user community, PointClickCare Pulse, is a great resource for peer advice