Introducing Our New Customer Support Portal
The new Customer Support Portal included in the 4.2.0 release is your one-stop shop for all your self-help needs!
You now have access to a wealth of information created from the answers to questions that other PointClickCare users have asked.
How to Get the Support You Need
Access our Customer Support Portal
After logging into PointClickCare, visit our Customer Support Portal to perform a unified search of both help files and knowledgebase articles. If you can’t find your answer, create a case using the form provided.
Our support hotline is available for all inquiries from 8am to 7pm EST. After 7pm, our phone support is available for urgent issues only. Call 1.877.722.2431
Email Our Support Team
Send an email to firstname.lastname@example.org and we’ll reply as quickly as possible.
Our online customer community, PointClickCare Pulse, is a great resource for peer advice