Customer Support

Dedicated, highly-trained professional staff with years of industry experience and deep product knowledge are here to help you, 24hrs a day, every day.

We interact with thousands of users every month to provide fast, friendly, and efficient subject matter expertise.

Introducing Our New Customer Support Portal


The new Customer Support Portal included in the 4.2.0 release is your one-stop shop for all your self-help needs!

You now have access to a wealth of information created from the answers to questions that other PointClickCare users have asked.

How to Get the Support You Need


Access our Customer Support Portal

After logging into PointClickCare, visit our Customer Support Portal to perform a unified search of both help files and knowledgebase articles. If you can’t find your answer, create a case using the form provided.


Give Us
A Call

Our support hotline is available for all inquiries from 8am to 7pm EST. After 7pm, our phone support is available for urgent issues only. Call 1.877.722.2431


Email Our Support Team

Send an email to helpdesk@pointclickcare.com and we’ll reply as quickly as possible.


Check
The Pulse

Our online user community, PointClickCare Pulse, is a great resource for peer advice