Customer Support

How Can We Help?

Dedicated, highly-trained professional staff with years of industry experience and deep product knowledge are here to help you, 24hrs a day, every day. We interact with thousands of users every month to provide fast, friendly, and efficient subject matter expertise.

How to Get the Support You Need

Access Our
Support Portal

After logging into PointClickCare, visit our Customer Resource Center and log a web case using the form provided.

Give Us
A Call

Our support hotline is available (times)

Call 1.877.722.2431

Email Our Support Team

Send an email to and we’ll reply as quickly as possible.

The Pulse

Our online user community, PointClickCare Pulse, is a great resource for peer advice. Learn about Pulse