People of PointClickCare: Moss Amer 

Meet Moss Amer! As VP of Strategy & Corporate Development, his role is all about the big picture as his team works hard to evaluate forces that will impact PointClickCare in the future. Outside of work though, Moss stays firmly grounded in the present by cultivating his mind, body, and relationships. When he’s not in the office, you’re likely to see him running with his dog, enjoying a good book in a comfortable chair, or spending time with family and friends.

Let’s learn more about Moss by starting with some rapid-fire questions!

Rapid Fire

• Describe yourself in 3 words: Curious. Friendly. Unflappable.
• What is one subject you would like to learn more about? Philosophy.
• Do you prefer driving or flying? Flying.
• What is your favorite dessert? As a proud New Yorker, I’d have to say cheesecake.

Journey to PointClickCare

Three years ago, Moss joined PointClickCare through an acquisition, but he says he caught the healthcare bug long before. “I first became interested in the industry while working in venture capital and having the privilege of investing in cutting-edge healthcare companies.” He says what appeals to him most about the industry is how it is deeply personal. “Healthcare touches every single one of us, often when we’re at our most vulnerable. And most people’s experiences with healthcare tend to be negative, which probably says more about some of the fundamental issues with our system as it does about how much people value healthcare, and the high expectations they have of it in the first place.”

Predicting the Future

Moss and his team focus their time on predicting what the future of PointClickCare will look like and how we can continue to grow and expand. He says this means different things depending on how the world evolves. “For example, with the shift towards value-based care (VBC), the maturation of AI, and an ever-increasing pace of healthcare regulatory changes, the landscape we operate in has become highly dynamic. My team and I try to find the points of maximum leverage that these changes will create and focus the company’s energy and effort on them,” he says.

Culture Meets Customer Success

As a remote employee, Moss says that he admires and deeply appreciates PointClickCare’s commitment to getting people together in-person to foster deeper collaboration and relationships. He says that while culture can be hard to define, it’s easy to see the lasting impact of an effective culture at PointClickCare.

He also says that such a large organization still being run by its founders is remarkable and an added advantage, explaining, “Our founders really do care about the customers, and want to make sure they are getting everything they can from our products and services. Most companies, when they say they are customer-centric, they really mean that they’re product-centric and care about their specific offerings meeting customer needs. But PointClickCare sees the bigger picture and spends a lot of time ensuring that our customers are set up for success from the beginning and that we are adjusting and adding to our products and services to meet them where they plan to be in the future as well.”

Thank you for sharing, Moss!

This piece is part of our ongoing series, People of PointClickCare. Watch out for next month’s feature!