Please note that this website is not optimized for the browser you are currently using, Internet Explorer 11, and as a result some elements my not appear as designed. To ensure the best possible experience, please use the latest version of Microsoft Edge, Chrome, or Firefox to view our website.

Accessibility at PointClickCare

Business professionals having a discussion with a blurred image effect


The Accessibility for Ontarians with Disabilities Act, 2005, (“AODA”) was passed in June 2005, with the purpose of developing, implementing and enforcing accessibility standards for Ontarians. The goal of the AODA is for Ontario to be fully accessible by January 1, 2025, by implementing a series of accessibility standards. These standards focus on identifying, removing and preventing barriers for persons with disabilities.

Under the AODA and applicable regulations, the following standards are applicable to PointClickCare:

  • Customer Service
  • General Requirements
  • Information and Communication
  • Employment

Statement of Commitment

PointClickCare is committed to maintaining an accessible environment in Ontario for persons with disabilities. We will use reasonable efforts to ensure that our policies, practices and procedures governing the provision of our services to persons with disabilities in Ontario are consistent with the following principles:

  • Services are provided in a way that respects the dignity and independence of persons with disabilities;
  • Persons with disabilities are able to benefit from the same services, in the same place, and in a similar way as other staff or visitors; and
  • Persons with disabilities have opportunities equal to others to obtain, use and benefit from PointClickCare’s goods or services, including employment opportunities.

Accessibility Policy and Plan | 2021

To facilitate this commitment, PointClickCare has established, maintained and documented an Accessibility Policy and this AODA Multi Year Plan (the “Accessibility Plan”), that is reviewed and updated at least once every five years to identify progress made in addressing barriers and will be posted on the PointClickCare website and intranet.

This Accessibility Plan outlines the policies, achievements and actions that PointClickCare has taken and the work underway to improve opportunities for Ontarians with disabilities. The current Accessibility Plan covers a five-year period (2020-2025).

Feedback Process

PointClickCare welcomes and appreciates receiving and responding to feedback regarding this Accessibility Plan. We will receive and respond to feedback in a format accessible to you, by providing or arranging for the provision of accessible formats and communication supports upon request.

Customers who wish to provide feedback on how PointClickCare provides services to Ontarians with disabilities can provide feedback in the following way(s).

Notice of Availability

Documents appearing on the PointClickCare website can be made accessible upon request. Once a request is received, PointClickCare will work with the individual to identify options for provision of the document or the information contained in the document and provide the information in a timely manner. PointClickCare will endeavor to provide a format that takes the person’s disability into account.

Please contact us at:

5570 Explorer Drive
ON L4W 0C4

T +1 905 858 8885
TF +1 800 277 5889
F +1 905 858 2248

How can we help you?

Please complete the form and your inquiry will be directed to the appropriate department.