Heart of PointClickCare: A Year in Review

Our Heart of PointClickCare blog series has allowed us to meet with and learn from some of our amazing customers. This series provided us with an opportunity to honour PointClickCare customers from across the industry and showcase the incredible work they do each day in caring for our senior population. Although this past year wasn’t always easy, our customers did everything they could to ensure those they cared for had the best care possible.

As we look back on this series, we remember those individuals who shared their stories with us. Here are a few of our favourite moments from this series.

Bridget Ronaghan – The secret is teamwork

“The people who work here really care about our residents. Everyone from nurses, administrators, to our facilities staff, they have all stepped up and we have faced the challenges together. It makes me proud to work here with such incredible people.”

Melissa Draper – We’re in this together

“I’ve had a lot of success using PointClickCare solutions over the years, and I’ve also had plenty of constructive feedback as well. What makes PointClickCare special is their willingness to really listen to their customers, no matter how big or small. If something isn’t working for you, they want to know about it and they want to implement a solution to make it better. It feels like a more than just a vendor, it’s a partnership.”

Jason Hill – Kindness goes a long way

“I feel our facility is special because we truly know each person we serve. Our mission is to treat residents like family because they are. We always say yes, our facility may be somewhat dated, but the care we provide is truly exceptional. And our staff is incredibly dedicated, many of them have been with us for 10, 20 even 30 plus years.” 

Karolyn Davis – Going the extra mile

“After many years in nursing, I took a position in the informatics department for Quality Life Services. It was a change for me, but it also opened up a new field of knowledge and a new way I could help to serve our residents.”

Rebecca Logue – Achieving success with your EHR

“A software should not be a one-size-fits-all, because we all use it in different ways and have specific goals we want to achieve. We all do things differently; we have various workflows and rules and regulations across the country to consider. All of these things need to be adaptable in your EHR, or it won’t be successful.”

Jessica Benjamin – Getting back to normal

“I really enjoy working at Rouse, it’s such a wonderful environment and everyone here is a team player. All of the staff are so great to work with and especially in this past year, if we didn’t have that, I don’t know that I could still be weathering the storm.”

Lisa Leatherwood – Overcoming uncertainty

“We took an approach to COVID-19 that no other facility in the county did, and that was a firm stance on being completely transparent. We communicated with the families before it happened and made sure they knew exactly what to expect in the event of an outbreak. We were honest about how many cases we had, what we were doing about it, and we received a lot of support from our community because of that.”

Chandra Wilson – Community of support

“During the worst days of the pandemic, we really began to notice the huge impact the lack of socialization has had on our community. Whether it be friends, family, or just fellow residents, everyone was feeling the effects of isolation. It was because of this that we created and implemented a buddy program with residents and staff.”

Linley Glover – Healthcare heroes

“It was amazing to see them stepping up and volunteering in any way they could. In those uncertain times, we still didn’t know a lot about the virus, but all of our staff were still willing to work with the COVID-19 positive residents, and that just showed us that we definitely had the right people for the job. Our staff care about the wellbeing of their residents above all else, and we couldn’t be more grateful to them for stepping up the way they did.”

Nancy McCune – Keeping families connected

Now more than ever, it is important to ensure our elders are able to stay connected to their families and friends and regain some sense of normalcy. Since the beginning of the pandemic Westmoreland Manor knew it was their duty to do whatever they could to help residents stay connected and that’s just what they have done. 

Leslie Pedtke – The power of empathy

“That’s when I came up with Through the Looking Glass as my own way to teach empathy and person-centered care. With this program, I had my staff move into the facility and live like dependent residents in a long-term care setting. They were given a diagnosis and they had to live the role of that diagnosis the entire time they were there.”

As we look toward the future, we are focused on creating positive change, fostering innovation and continued growth, and a vision for the future of healthcare.