Why Tech Investment in Senior Living is Surging in 2025

Senior living leaders are making it clear: technology isn’t just about modernization — it’s about elevating the resident experience.

In a new survey PointClickCare conducted in partnership with Senior Housing News, over 50 senior living and long-term care professionals shared where they’re placing their bets when it comes to technology. Their responses offer a window into where the industry is heading and insights into the factors influencing those decisions.

Here’s what we found:

Residents Come First, and That Means Prioritizing Total Wellness

35% of respondents named resident satisfaction as their top tech investment priority for 2025. From tools that provide a comprehensive resident health record to solutions that improve staffing, providers are leaning into technology that supports meaningful, person-centered care.

But the conversation has evolved beyond satisfaction alone. This shift reflects a broader movement toward total wellness coordination — an interwoven approach to hospitality and healthcare. That means using technology not only to manage services but also to  deeply understand each resident and support the coordination of their care.

This isn’t just good for residents — recognizing the earliest indications that a resident’s needs have changed and proactively responding is good for business. It prevents falls and hospitalizations, which helps residents maintain the highest possible level of wellness, enhancing their lifestyle and extending their length of stay.

The Value-Based Care Opportunity Starts With Smarter Spending

Cost is still the biggest factor when choosing new tech – but the real story is what that spend can unlock.  Survey results show that better communication and teamwork are where tech can really move the needle in value-based care. The problem? Tight budgets and messy integrations are holding them back.

Senior living operators are expected to deliver exceptional care and services to a resident population with rising age and frailty — but without the right infrastructure, it’s a tough ask.

By consolidating platforms, eliminating data silos, and using insights to guide care planning, providers can reduce duplicative efforts and costly hospitalizations, all while improving resident experiences. That’s how smart technology drives both value-based care and long-term viability.

EHRs Alone Aren’t Enough — Senior Living Needs a Broader Digital Strategy

Only 27% of survey respondents said they were “very satisfied” with their current EHR vendor. And 64% were just “somewhat satisfied.” That says a lot about the industry’s evolving expectations.

Providers need more than a place to document services. They need a fully connected ecosystem: one that integrates data across care partners, supports total wellness, and helps them stand out while addressing new payment models.

A Clear Call to Innovate

Senior living communities are actively investing in tools that empower staff through speed, confidence, and connection. But the path forward demands new thinking, not just new systems.

Leaders need to focus on person-centered care, and choose tech that improves communication across care partners.

For a deeper dive into the survey findings and what they mean for the future of senior care, download our full e-book: New Tech Adoption in Senior Living 2025.