People of PointClickCare: Kathy Meyer
We’re pleased to introduce you to Kathy Meyer, Sr. Director of Education Services! Outside of work, you might run into her on a hiking trail, but at work, she’s a dedicated leader who is committed to helping her team achieve success. Let’s get to know her with some rapid-fire questions!
Rapid Fire 🔥
- Describe yourself in 3 words: Authentic, driven, passionate.
- What was your first job? My first professional job was as a programmer. The first seven years of my career were in information technology moving from a programmer, to designer, to systems analyst, to project leader. All of this was prior to moving into the training profession.
- When you’re not working, how do you spend your time? I love hiking and exploring new trails. I recently hiked the newest volcano in Iceland! I also enjoy traveling and spending time with family.
- Did you have a favourite subject in school? English was my favorite subject. I’ve always loved to write, which has been beneficial in the business world and in a training profession.
- Are you an introvert or an extrovert? I think I’m an extrovert. I enjoy interacting and enjoying the company of others, although I’m not the life of the party.
She’s a Software Veteran
Kathy has worked in several industries over the years but has spent the majority of her career at software companies. “I was a programmer, designer, systems analyst, and project leader. I then moved into education and have been a trainer, an instructional designer, and a training leader. I have built training departments from the ground-up.” Kathy has also led training teams responsible for customer, partner, and employee training and has built sales through implementation training, as well as led inside sales training teams and says that with every experience she’s continued to grow and expand her knowledge of the software industry.
A Passion for Education Services
Kathy loves helping PointClickCare customers learn to use our solutions. “Working in Education Services, we have an opportunity to engage learners and provide effective learning. It’s a nice combination of utilizing creativity and communication skills. The education we develop and deliver can have a significant impact on the customer experience and many areas of the business, such as decreasing support cases and helping drive product adoption and preventing churn.”
When she joined PointClickCare, Kathy was looking to find a great company culture and meaningful purpose-driven work, but that’s not the only reason why she chose to join the team. “I choose to work for PointClickCare because of the impactful nature of the business in providing software that helps provide care collaboration.” She says the company’s story came alive for her when she experienced first-hand how an individual can go through so many points of care in their health journey. “A family member of mine went from independent living, to assisted living, to a bad fall, to the hospital, to a rehabilitation center, back to the hospital and eventually to a skilled nursing facility. As someone deeply immersed in emotions throughout this journey of a loved one and not having a clinical background, this path was overwhelming. It provided me a new appreciation for what PointClickCare is trying to achieve each day in caring for the most vulnerable.”
She also said that her job is incredibly rewarding, and she loves being able to make a difference for our customers and business by working cross-collaboratively with other teams including product, support, customer success, practice delivery, marketing, HR and legal.
Kathy says some of the most important characteristics for a leader to possess include, “grit, resilience, openness to new ideas, collaboration, support of team members, and a coach for team members.” She also says that as a leader, she works hard daily to ensure her team is inspired. “If I were to pick one word to describe my leadership style it would be transformational. I am committed to building a vision, a strategy to get there, and encouraging creativity of the team on fresh innovative ways of executing on it.”
Thanks for sharing, Kathy!
September 19, 2023