Medication Management Partners Improved Cycle Fill Fulfillment Rate by Over 70%

The Challenge

Founded in 2010, Medication Management Partners specializes in senior living pharmacy and believes in using innovative technology to help their partners streamline medication management. This approach helps their team successfully support their partners’ unique needs.

Pharmacy staff at Medication Management Partners often faced communication gaps when collaborating with senior living community nurses to confirm medication orders, which would affect accuracy and sometimes lead to frustrated nurses calling the pharmacy for clarification.

“There were so many times where I would have to dispatch staff to help reconcile records at a community because the orders had gotten out of sync,” recalls Patrice Johnson, RPh, PMP, Vice President of Partner Success for Medication Management Partners.

Without visibility into the community eMAR, pharmacy staff were unable to easily resolve issues or support the community’s nurses. They needed a solution that would ensure easy collaboration with the senior living communities they serve.

The Solution

Pharmacy Connect standardizes and simplifies medication order management by providing integration between a preferred pharmacy and senior living community. By reducing multiple medication order workflows, enabling wellness staff to easily track and confirm orders, and empowering pharmacy staff with one workspace, it enables effective collaboration and improves the timeliness of medication availability.

“I was surprised by how quickly we were able to achieve that synchronicity between the pharmacy and the community, within just the first couple of weeks of implementing Pharmacy Connect,” shares Johnson.

These improvements in medication workflows also mean that pharmacies and senior living organizations are supported in safe and compliant medication management. This helps ensure that residents receive the correct and optimal medications for their needs at the right time, avoiding duplication or drug interactions and keeping them safe, healthy, and happy.

The Outcome

“With Pharmacy Connect our cycle fills have become more efficient and more accurate because we have that real-time access to vital information,” explains Johnson, “overall, the experience with Pharmacy Connect was highly beneficial for MMP and my staff, bringing about improvements in efficiency, communication, and resident care. It really strengthened the relationship between the community and the pharmacy.”

This ease of use and improved collaboration also translated into measurable results: Medication Management Partners has seen a significant reduction in calls to the pharmacy and improvement in cycle fill fulfillment rates.