An Informed Approach to Enhancing Resident Well-Being
PointClickCare Connect optimizes service planning and care collaboration with a national-level health data network
Challenge
Time-consuming documentation and incomplete records often obscured a resident’s complete health history, increasing risk of errors and creating barriers to care collaboration.
Solution
PointClickCare Connect improves service planning and collaboration with a comprehensive resident health history and up-to-date records from clinical care partners.
Outcome
- Over an hour of time saved per resident per visit to an external provider
- Improved care collaboration leading to more personalized and effective service plans
- Decreased risk of errors due to increased data visibility and decreased manual documentation
Mission Health Communities
Not-for-profit provider of integrated healthcare
Provides independent living, assisted living, short stay, long-term care, palliative care, and specialized care
More than 50 communities located in AL, GA, KS, MA, MN, MO, NE, TN and WI
RN WCC IP Regional Director of Clinical Services
The Challenge
Mission Health Communities provides senior living and skilled rehabilitation communities across nine states, and is dedicated to enhancing quality of life for those they serve.
Mission Health experienced difficulty keeping resident records up to date after hospitalizations or visits with external clinical care providers, especially for residents in memory care. Relying on residents and their families to share visit summaries from external providers often led to missing information and the need to scan documents or use time-consuming and tedious manual transcription.
To save time and improve collaboration with clinical care partners, Mission needed a solution that could provide real-time updates to maintain an accurate and complete resident health record.
The Solution
PointClickCare Connect empowers organizations like Mission Health to improve service planning by keeping resident health records up-to-date following hospitalizations or visits to external care partners.
By understanding the evolving needs of each resident, they can provide more personalized care and mitigate risks, improving the overall wellbeing of the residents in their community.
Dawn Wozniak, RN WCC IP, Regional Director of Clinical Services for Mission Health, shares, “The access available to be able to look at hospital records through PointClickCare when a resident is getting ready to be admitted for the first time helps us be able to see what has transpired and get so much more information. Hospitals routinely ask questions that help prepare us for taking care of somebody. It’s a great risk management tool.”
The Outcome
Mission Health saved over an hour of time per resident with each visit to an external provider by utilizing PointClickCare Connect to access clinical data, allowing them to automate documentation and eliminate manual follow-ups.
“It definitely saves time by being able to pull information directly into the chart,” says Wozniak. “There’s no need to follow up and place a call for lost paperwork.”
Additionally, the improved care collaboration and data visibility offered by PointClickCare Connect helps Mission health create more personalized and effective service plans for their residents and decreases the risk of errors.
“Sometimes, items are recommended for a resident on a discharge summary that would not necessarily be listed out as a physician’s order,” explains Wozniak. By gaining access through Connect, “That’s something that we can then put in the resident’s service plan.”
Learn More
If you’re interested in learning more about how PointClickCare Connect can help your organization achieve results like those experienced by Mission Health Communities, contact our team for more details.
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