Integrating Solutions Seamlessly for Improved
Care with Marketplace

Overview

Parker Health Group, a nonprofit aging services organization in New Jersey, has over 115 years of experience serving its residents across five communities.

To continue providing the highest quality care, Parker understood the value in investing in technology solutions to replace time-consuming manual workflows in their communities.

They had already adopted PointClickCare as their electronic health record (EHR), and needed a way to integrate new tools with a system they had already come to highly trust and value.

By utilizing PointClickCare Marketplace to identify vendors and partners whose products integrate with their EHR solutions, Parker was able to optimize their existing technology and reclaim valuable time for resident care.

How PointClickCare Helped Us

Parker discovered that using Marketplace to identify vendors and partners was a simple way to sift through the nuances of product integration without spending excess time determining the right fit for their organization.

For Parker’s Director of IT Services, Carol Garcia, the correct fit also included the ability to easily activate integrations, without costly and time-consuming manual implementation involved. “Ever since the first time we integrated with a PointClickCare-vetted vendor, we knew it was the route we wanted to take 90% of the time. Now, every time there’s a decision to replace one system with another, we use Marketplace integration to weigh our options. We can browse a list of other applications that are already talking to PointClickCare without worrying about the cost of developing custom solutions to facilitate that integration with the resident chart,” she explained.

She also notes that if a vendor is listed on Marketplace, integration can be enabled in a matter of one to three days: “If they are, then we just turn on that integration like flipping a switch.”

Thanks to this process, Parker has been able to successfully optimize many aspects of their workflow, with 12 integrations completed so far. This includes improvements in the documentation of vital signs through devices that automatically upload readings, and a digital fax system that reduced paper faxing, simplified records management, and improved their HIPAA compliance.

Integrating technology they were already using with the EHR has created tangible positive results. One integration, for example, resulted in a 62% reduction in the time it takes to chart vital signs and a 96% sooner response time to vitals outside of thresholds, equaling more time for quality patient care and the ability to reduce the risk of poor health outcomes for their residents. “Data integration definitely improved our workflow, allowing alerts to fire off timely with the PointClickCare threshold values,” says Kay Loricka, Parker’s informatics nurse. This in turn has given administrators and physicians clear visibility into interventions that support better care.

How It Works

Marketplace offers the largest ecosystem of integrated partner solutions available for the senior care continuum, allowing PointClickCare customers to easily evaluate connected third-party vendors and services.

With over 375 approved partners all in one place, integrated solutions help organizations to increase the efficiency and scalability of their technology solutions.

These improvements reclaim valuable time and maximize staff productivity to focus on residents. With staff burnout and staffing shortages a pressing concern, Parker was thrilled to find that their new integrations reduced time and resources spent on burdensome tasks. In one case, they were able to eliminate more than 360 manual instances of vital signs documentation necessary in an eight-hour shift, instead automating this workflow. For staff in their communities, Carol says, when it comes to manual workflows, “There’s no going back.”

Learn More

If you’re interested in learning how to maximize the power of your EHR through Marketplace integrations like Parker Health Group has, explore available solutions here.