It is a humbling experience to be told you are wrong, especially when that feedback comes from a major client and mentor! A few years ago, I considered redefining our company’s focus as a “dementia engagement platform” instead of a “resident engagement platform.” The response to this proposed change from one client was especially strong.

Change is never easy, and Skilled Nursing Facilities face a big change next week. On October 1, CMS will change the way they reimburse SNF provide for the care they provide to Medicare recipients. This will help transform the healthcare system by reimbursing providers based on the quality of care they provide patients instead of

In Part 1: Laying the Foundation, of the PDPM webinar series with Relias’ Senior Analyst for SNF Regulations and Clinical Reimbursements, Ron Orth, RN, CHC, CMAC, Relias received so many thoughtful questions. So, Ron has taken the time over the past week to respond to the most frequently asked questions about PDPM. Note: This blog post

State-required documentation is a challenge but meeting the requirements doesn’t have to be. PointClickCare’s Senior Living Solution eliminates the hassle and helps organizations stay compliant with our built-in access to necessary state forms. It contains a library of more than 125 state-mandated forms for senior living, and other government forms including mental health assessments which

Once your resident is well enough to leave your facility, your focus is ensuring a successful transfer and their continued wellness. While transitions of care can be both planned and unplanned, your staff should be prepared to deliver proper care and treatment for the resident. Unplanned transitions occur when an acute problem arises and the

As if there isn’t enough to do keeping quality, care and reimbursement plates spinning, the PDGM and PDPM requirements are fundamentally changing the game. A bit of angst – and for some, more than a bit – is completely understandable. But angst only gets you so far. At some point providers shift from understanding the

Senior living communities continue to face tight budgets and an increasingly competitive market. Improving residents’ care is critical to an organizations’ bottom line, and it starts with increasing employee engagement and enabling staff to spend less time on paper work and more time with residents. Partnering with PointClickCare Oaks Senior Living, an organization with 9

In the coming years, five different generations of workers will be working in the senior care industry. By 2020, millennials and generation Z will make up more than half of the U.S. workforce. Understanding the characteristics of these unique cohorts will help senior living organizations in recruiting and retaining these workers, who will be the backbone

In our previous post of this ongoing series, we heard from McKnight’s Women of Distinction honoree Stephanie Harris, Esq., who discussed the growing role of technology in senior living and care. Now we’d like to introduce you to another member of the inaugural Hall of Honor class of Women of Distinction: Kristy Ruppe Craddock. Kristy

While writing my master’s level thesis during college in 2006, I studied senior living and spent countless hours in communities which taught me how to approach older adults with deep empathy and respect. My research was also influenced by being so close to older members of my family; this helped me learn early on that