Redefining Care Coordination and Resident Wellness for Senior Living at LeadingAge 2025
3 min
If you were in Boston for this year’s LeadingAge Annual Meeting, you likely felt the unique energy that filled the room. Thousands of aging services professionals came together to discuss the challenges and opportunities that are shaping the future of senior living. One theme that kept resurfacing was clear: today’s (and tomorrow’s) residents expect more. They want more personalization, more connection, and more support to live well and longer.
These conversations transitioned into our PointClickCare booth, where we were excited to share something we’ve been deeply invested in : our redesigned EHR experience, tailored specifically for the evolving needs of senior living communities and the dedicated staff who run them.
The PointClickCare Difference
PointClickCare is built on decades of real-world data from millions of resident journeys across North America’s largest long-term and post-acute care dataset. This robust foundation doesn’t just provide information, it offers context, patterns, and insights. It enables senior living teams to understand residents as individuals and make decisions that keep them healthier, safer, and thriving for longer.
A Platform Purpose-Built for Senior Living
At LeadingAge, we demonstrated how our new platform brings together connected records, intuitive workflows, and tools that simplify life for staff, whether they’re new to senior living or seasoned experts. With a comprehensive view of each resident, collaboration becomes smoother, and service planning becomes more precise.
Here are some of the enhancements that drew the most interest:
- Streamlined Resident Management: Real-time visibility into apartment occupancy, census, and length of stay trends.
- Paperless Move-Ins: Goodbye to binders and clipboards. Digital move-ins allow staff to focus on welcoming residents, not standing next to the printer.
- Preferred Pharmacy Collaboration: Medication order management is faster and safer through seamless integration with a community’s preferred pharmacy.
- Integrated Resident Billing: Simplified workflows and resident-friendly statements, ensure accuracy, transparency, and maximized reimbursement.
- Actionable Dashboards: Interactive, real-time insights that help enterprise and community leaders improve the quality of care and service delivery, strengthen operations, and work more cohesively.
AI-Powered Enhancements on the Horizon
Our new experience for senior living will introduce smarter, real-time insights that help teams stay one step ahead of resident needs. This means identifying early signs of decline, supporting longer lengths of stay, and quickly pinpointing residents who might be at higher risk. As the senior living landscape continues to evolve, our AI-first approach will ensure that communities remain agile and provide care and services that are truly personalized
Looking Ahead
We left LeadingAge 2025 feeling inspired and grateful. We are thankful for our customers, the candid conversations, and the shared commitment to building a better future for senior living. There’s a lot of transformation on the horizon, and we are excited to continue pushing toward care that is simpler, smarter, and more connected.
To learn more about our new Senior Living experience, click here.
