Senior Living Organization Improves the Resident Experience With Marketplace
Learn how the ability to integrate their third party solutions with PointClickCare via Marketplace helped Country Meadows deliver high-quality resident care and experiences.
Key tools integrated with EHR for seamless workflows
Maximize staff productivity to focus on residents
I like to browse through the Marketplace just to see what’s available. It can provide solutions to problems I didn’t know I had. It’s like walking through the vendor hall at SUMMIT.
Penny Frownfelter
VP of Clinical and Support Services, Country Meadows Retirement Communities
The Challenge
-
Activities management for residents was paper-based, inconsistent, and led to disengaged residents.
-
Barriers prevented the organization from fully accessing the benefits of PointClickCare solutions, with limited integration for point-of-service dining, marketing, and uploading resident vitals signs to the EHR.
The Solution
Country Meadows utilizes integrations made possible with Marketplace to connect their third-party solutions and maximize the power of their EHR.
Country Meadows utilizes integrations made possible with Marketplace to connect their third-party solutions and maximize the power of their EHR.
- Enable swift and secure API-based connections, allowing integration of third-party solutions in as little as two days.
- As the largest ecosystem of partner solutions, Marketplace provides an easy way to see which vendors work with PointClickCare to choose the best apps for an organization’s needs.
- Reduce administrative burden for staff with integrated resident and family engagement products that support more efficient, transparent communications.
- Create efficiencies and save staff time by integrating medical devices with the EHR, limiting manual data entry and reducing the risk of error.
The Outcome
Key tools integrated with EHR for seamless workflows
Maximized staff productivity to focus on residents
Country Meadows leveraged Marketplace to integrate third-party solutions from several specialties with their PointClickCare EHR. They now have integrations live for dining, vitals devices, CRM, and resident and family engagement tools, helping to reduce duplicate manual data entry and risk of error.
They found that it was easy to see available solutions, sort for products that meet their needs as a senior living organization, and appreciated the security and functionality validation of vendors in Marketplace, allowing them to choose effective integrations.
With the integrated resident and family engagement tool, they were able to offer real-time event sharing, allow residents to enter preferences to support robust activity planning, provide family access through an app to view calendars and upload photos, and increase engagement both in-person and remotely.
The ability to improve the resident experience and reduce administrative burden on staff so they can focus on high-quality care has supported Country Meadows in their mission of making resident lives better.
