Customer Learning

SmartZone is your one-stop online learning system that provides unlimited, 24/7 access to training to help you grow your knowledge, gain confidence, and improve clinical and financial outcomes for your organization.

Train with SmartZone

Implementation training
New staff orientation training
Staff refresher training
Training following PointClickCare product enhancements

SmartZone Training Content

eCourses: SmartZone includes 450+ eCourses designed with adult learning best practices in mind. eCourses may include simulations, video clips, interactive hands-on learning, animations & avatars, as well as performance support tools.

Virtual Instructor-Led Training Sessions: 30+ live training sessions are delivered by PointClickCare subject matter experts and give learners the ability to interact with a trainer and participate in a Q&A period.

Training Plans: Access 20+ Role-Based Training Plans consisting of recommended eCourses that have been grouped together by specific job titles. As a new hire, take advantage of these Training Plans to learn about the areas in PointClickCare that specifically apply to your role.

2021 Learner Satisfaction Statistics

eCourse survey responses:

94%

of learners would recommend the training to a colleague
94%

of learners can work more independently and rely less on co-workers after training

Instructor-led training survey responses:

98%

of learners would recommend the training to a colleague
93%

of learners were confident they will be able to use the training to improve outcomes

SmartZone helps us with quick and effective training! It has allowed us to transition some in person training to online.

Jessica Benjamin

Director of Health Information and Person Centered Services, Rouse Estate

It has helped us utilize the platform and freed up time for an instructor – it allows for quick learning. I feel they (eCourses) are easy to navigate, quick and to the point. It has helped us to streamline our education process for new hires as well as refresher training for staff that have been using PCC for awhile.

Ronna Perin

Supervisor of Clinical Documentation and Informatics, Niagara Region

We don’t have to “reinvent the wheel” by making a bunch of our own trainings. People can do videos on their own time.

Lisa Tiedeman

EMR Coordinator, On With Life

Benefits of Using SmartZone

Grow and maintain staff skills to best practice levels to maximize EHR adoption and improve consistent utilization across your organization
Reduce the impact and cost related to onboarding new staff with a comprehensive suite of training materials in a user-friendly Learning Management System
Improve your organization’s outcomes by addressing Scorecard review gaps, and improving your staff’s knowledge of PointClickCare EHR
Reallocate resources used in developing training materials and training new staff to focus on caregiving

CONNECT@SUMMIT

Attend the Pre-Conference Training at CONNECT@SUMMIT to participate in interactive, in person learning sessions. For more details on the conference and available Pre-Conference Training sessions click here.

How Can We Help You?

Please use this form to let us know you’re interested in learning more about our training and professional development options.