With 25 years in healthcare and nine years at PointClickCare, Danielle Freeney has dedicated her career to empowering others through education and service. Let’s get to know her better with some rapid fire!
- Describe yourself in 3 words: Honest. Authentic. Curious.
- What is your go-to karaoke song? “You Make Me Feel Like a Natural Woman” by Aretha Franklin. There’s nothing more empowering than belting out a tune from the Queen of Soul.
- Are you in the profession you dreamed of when you were a child? No, far from it. After reading Dr. Ben Carson’s “Gifted Hands,” I knew I was destined to become a pediatric neurosurgeon. Guess what … I’m not! However, I absolutely love that I found a way to still make a meaningful impact in the long-term and post-acute care (LTPAC) world of healthcare.
- Would you ever skydive? Absolutely not! No judgment for those who choose to participate, but I prefer to live life a little further from the edge.
- What is your favorite thing to do in the summertime? Dine outside and people watch. I love to see how different people from all walks of life with different backgrounds interact with one another.
Meet Danielle
Danielle describes herself as honest, authentic, and curious, but these words aren’t just descriptors, they’re the foundation of how she approaches her role as a Senior Instructional Designer/Developer with PointClickCare (PCC) where she’s spent the past nine years transforming complex healthcare technology into accessible, empowering education.
Danielle’s story in healthcare goes back much further than her tenure at PCC. With 25 years in the industry—starting as a pharmacy technician in high school—she’s seen healthcare from multiple angles. And while she may not have become the pediatric neurosurgeon she dreamed of when she was a child, we know she’s definitely found something equally meaningful: the ability to make a real impact in the LTPAC world.
Living by a North Star
Integrity isn’t just a buzzword for Danielle—it’s her guiding principle. Her personal North Star is to remain honest, humble, and hungry. “Integrity is everything to me—I may not always have the right answer, but I will always strive to do the right thing, even when it comes at personal cost. I remain humble, knowing there is always someone who knows more, which keeps me teachable and encourages continuous growth. And I stay hungry for personal development, always striving to become a better person and leader.”
These values don’t just shape her professional life, they permeate everything she does. Beyond PCC, Danielle devotes significant time each month to a volunteer ministry alongside her family. Whether they are writing letters of encouragement or participating in community discussions, Danielle says this work has strengthened her ability to listen with empathy, communicate thoughtfully, and support others in meaningful ways.
“It’s a practice that continually reminds me of the importance of respect, compassion, and service—qualities I strive to bring into my professional relationships and leadership as well.”
The Power of Learning
At PCC, Danielle’s role involves designing and developing training programs that translate complex systems into clear, accessible resources. “But for me, it’s more than just building eCourses—it’s about empowering people with the right information and in a way that is applicable to them.”
It’s this philosophy that guides her work every day. From analyzing learning needs to developing interactive courses and collaborating with subject matter experts, Danielle ensures that caregivers and partners can use our tools with confidence. She sees every module, every guide, and every conversation as an opportunity to support those who dedicate their lives to caring for others.
What makes this work rewarding for Danielle? “I absolutely love that I can still make a meaningful impact in the LTPAC world of healthcare,” she says—a sentiment that speaks to her commitment to service.
Remote Work, Real Impact
For Danielle, working remotely has afforded her more than just convenience, it enables her to live her values each day.
“One of the things I value most about our flexible remote work model is the way it allows me to support my family,” she says. Her children are enrolled in an online school program, and being able to work remotely means she can be present for them during the day—helping them stay engaged, encouraging their learning, and sharing in those small but meaningful moments that matter. “It’s a balance that lets me thrive professionally while also nurturing my family’s growth.”
Thanks for sharing, Danielle!
This piece is part of our ongoing series, People of PointClickCare. Watch out for next month’s feature!
possibilities of collaborative care.
