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Embracing life with optimism, empathy, and boundless energy—that’s LaVella Harris in a nutshell. As a Software Training Specialist with over three decades of healthcare experience, LaVella brings a unique blend of clinical expertise and genuine passion for helping others to everything she does. Let’s dive in and get to know this remarkable member of the PointClickCare team!

Rapid Fire 🔥

• Describe yourself in three words: Optimistic, Empathetic, Energetic
• What is your favorite dessert? Apple pie
• Do you speak more than one language? No
• If you were to write a book, what would it be about? Healthy Lifestyles
• What was your favorite subject in school? English

Finding Joy in Life’s Simple Pleasures

LaVella finds her spark in connection, curiosity, and creativity. “I love traveling and being curious about nature and others,” she shares. “Being open‑minded to new things and meeting new people is what energizes my spirit and keeps my outlook fresh.”

One of LaVella’s most fascinating qualities is how effortlessly she navigates the social spectrum. “I think I am a good combination of both an extrovert and introvert. I know when to be the ‘listener’ and when to be the ‘speaker.’ Sometimes being present is just that, being engaged and present.” This adaptability serves her well in her role, where understanding people and meeting them where they are is essential.

When it comes to defining success, she keeps it simple: “Being happy with yourself and your life choices and learning something new.” This mindset reflects the balance of contentment and continuous growth that guides her in everything she does.

A Hidden Creative Talent

Did you know LaVella has a remarkable hidden talent for sewing? That’s right! She has even designed groomsmen and bridesmaid’s outfits. She says sewing “gives me the ability to create something from concept to fruition, I love being able to take it from a sketch to an outfit and see the results of my work in real-time.” This creative outlet showcases her attention to detail and her ability to bring vision to life—skills that undoubtedly translate into her thoughtful approach to training and customer service.

Three Decades of Caring, now in a Digital World

LaVella’s journey into healthcare began in 1992—that’s over 30 years of dedication to helping others! Her background in nursing provides the foundation for her current role as a Software Training Specialist at PointClickCare.

“I became a nurse to help others, and that calling hasn’t changed—it’s simply evolved.” In her current role, she creates training plans and schedules, then implements them with a customer-first mindset. “I get to know the customer by listening and actioning,” she says, demonstrating the same patient-centered approach she brought to bedside nursing.

What LaVella loves most about her job is simple, the customers. “At PointClickCare, I have the privilege of working with our customers and learning from them every day. The most rewarding part is when the customer learns a new skill and they’re proud of it. Seeing the results of our work help our customers deliver exceptional care, that’s everything.”

Culture, Community, and Connection

PointClickCare’s culture, as LaVella describes it, is rooted in what truly matters work-life balance. “PointClickCare is an environment where professionalism meets approachability, and where dedication doesn’t have to come at the expense of warmth.” 

LaVella is a proud and active member of the Black Heritage Committee, one of PointClickCare’s Employee Resource Groups. Her involvement reflects her belief in the importance of supportive, inclusive spaces and the positive influence they have on the people within them. “For me, being able to work alongside colleagues who are actively working toward a more inclusive space for all offers a sense of belonging and pride.” This connection to community—and the freedom to bring her whole self to work—deeply shapes how she shows up, both as an employee and as an individual.

Laughter: The Best Medicine

True to her healthcare roots, LaVella believes in the healing power of laughter—literally. “I love a good laugh, I believe it provides a sense of comfort and joy in all situations.”

This infectious positivity and wisdom perfectly capture what makes LaVella such a valuable member of the PointClickCare team. She brings not just decades of healthcare expertise and a dedication to customer success, but also warmth, humor, and an unwavering commitment to making every interaction meaningful.

Whether she’s helping a customer conquer a new software skill, traveling and learning about other cultures, or creating a custom outfit from scratch, LaVella Harris embodies the spirit of connection and growth that makes PointClickCare a special place to work. Here’s to continuing to learn, laugh, and make a difference—one customer, one smile, one day at a time!

This piece is part of our ongoing series, People of PointClickCare. Watch out for next month’s feature!