Who We Are

Enriching the lives of seniors. Together.

Rebecca Turner and Mariam Mehreban, Leisureworld Mississauga

We don’t just deliver software.

At PointClickCare, we start each day with a purpose and a mission — to help our customers be the best they can be, so our seniors can experience the best possible quality of life.

PointClickCare’s leading cloud-based EHR platform improves care delivery, which makes you stronger.

Deliver the highest quality of care, improve your business performance, and simplify the complex processes related to regulatory compliance.

Be connected to your care network. Ensure that your team has the right information at the right time, and that the intelligence of the health record follows each resident.

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Senior Care Providers

PointClickCare has helped more than 13,000 senior care providers manage their business better using our cloud-based platform. We maintain a 98% customer retention rate – even though our month-to-month subscription model means our customers can leave us at any time.

We’re proud of that.

Help your care teams get back to caring.

With PointClickCare, care teams can quickly and efficiently document all care delivery tasks electronically — via computers, kiosks or mobile devices — within one central record for each resident. Better access to critical health information across the continuum improves and speeds decision making. Less time spent documenting empowers staff to spend more quality time with residents — an outcome that they, the residents and families will all appreciate.


Improve your business performance.

PointClickCare’s platform seamlessly integrates financial and administrative functions with care delivery tools, providing a holistic line of sight across your operations. Critical information is easily available when and where you need it.


Say goodbye to regulatory anxiety.

The PointClickCare platform meets all standard regulatory requirements, so you no longer need to worry about whether your system is in compliance. And because we’re cloud-based, we can quickly push a software update to all of our customers simultaneously, giving you instant access to the regulatory changes. PointClickCare also includes required federal and state regulatory forms, enabling you to simplify your reporting processes for regulators, auditors and surveyors.

Alexis Evanich (Director of Corporate Relations, PointClickCare) and Geraldine Hatton (CNA, Notre Dame Convalescent Home)

Ensuring your success, today and tomorrow.

PointClickCare is dedicated to supporting our customers throughout the lifecycle of their experience with us. From the initial on-boarding, through implementation and change management, to the ongoing use and optimization of our software — our experts are here for you.


A connected ecosystem, at your fingertips.

With an extensive network of partner solutions, connections and service offerings, PointClickCare gives you instant access to the widest range of integrated solutions available in the industry. Don’t limit yourself. Future-proof your EHR investment with the platform designed to evolve with you.


Meet our subject-matter experts.

We share your passion for delivering the highest quality of care.


Kristine O'Hara
Account Manager

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Murry Mercier, Account Manager, Assisted Living, PointClickCare

Murry Mercier
Senior Living Account Manager

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Michelle Myles, National Account Manager, PointClickCare

Michelle Myles
National Account Manager

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Martha Koch, Account Manager, PointClickCare

Martha Koch
Account Manager

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Jill Russack, National Account Manager, PointClickCare

Jill Russack
National Account Manager

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Jennifer Cavicchi-Thomas, National Account Manager, PointClickCare

Jennifer Cavicchi-Thomas
National Account Manager

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Vicky Zawicki, Clinical Expert, PointClickCare

Vicki Zawicki, RN, CEAL
Team Lead, Senior Living

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Trina Martin, Client Experience Management, PointClickCare

Trina Martin, RPN, RAC-CT 3.0
Clinical Subject Matter Expert, Client Experience Management, Team Lead

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Tracey Young, Manager Implementation & Education Optimization, PointClickCare

Tracey Young, CEAL
Manager, Implementation & Education Optimization

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Sylvia Ruiz, Customer Support Consultant Lead, PointClickCare

Sylvia Ruiz
Customer Support Consultant Lead

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Manager, Clinical Education

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Fran Walker, Sr. Manager Financial Implementations, PointClickCare

Fran Walker, CEAL
Senior Manager Financial Implementations

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Greg Roberts, Senior Market Manager, PointClickCare

Greg Roberts
Senior Market Manager

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Heather Addyson, Financial Expert, PointClickCare

Heather Addyson
Financial Educator

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Jayne Warwick, Segment Marketing Manager, Skilled Nursing, PointClickCare

Jayne Warwick, RN, HBScN
Segment Marketing Manager, Skilled Nursing

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Machelle Wood, Orders/Integrated Medication Management, PointClickCare

Machelle Wood, LPN, RAC-CT®
Subject Matter Expert, Orders Management/Integrated Medication Management

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Shawn Brockman, Director Strategic Planning, PointClickCare

Shawn Brockman
Director, Clinical Product Management

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