Integrated Direct Messaging (IDM)

Integrated Direct Messaging is a secure, HIPAA-compliant communication tool that allows for sharing of messages and file attachments concerning senior care residents among care partners and stored within the PointClickCare platform.

Safeguard Security when Transmitting Patient Records


By transmitting documents within the portal, the risk of transmitting unsecure data (HIPAA violation) is minimized and Meaningful Use requirements are met.

Securely share information between senior care providers and care delivery partners to ensure better patient follow up. Connect with any other healthcare messaging system, enhancing interoperability with all care transition partners.

Streamline Communication Between Care Partners


Enhance efficiency by eliminating the need to access a separate application to send and receive secure emails and attachments.

Send and receive documents from within a resident’s health record, simplifying the management of Personal Health Information, and ensuring complete and accurate information is transferred. Dashboard alerts notify administrative and care team members when a message arrives. Attachments received from hospitals, practitioners, or insurance payers are easily matched and stored within the resident record.

Expedite Coordination of Care


Enable high performance by ensuring all resident information is conveyed in real-time during, and post, care transitions helping to reduce readmissions.

Streamline processes for messaging and document management with automation and workflow enhancements. Conveniently connect electronically with your health care network, including acute care providers, and exchange resident information securely from within the PointClickCare electronic health record (EHR) platform.

Integrated Direct Messaging solves challenges in these industry sectors:

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