Customer Relationship Management (CRM)
Intuitive tools for lead and referral management
Customer Relationship Management simplifies and accelerates referral and admission processes, helping to quickly and easily track, assess suitability and coordinate move-in.
Make Smarter, Faster Decisions
- CRM integrations with referral partners and Carequality provide the most complete, timely data regarding every lead so you can quickly decide on suitability/risk and ensure seamless admissions, care planning, and high occupancy.
Meet Occupancy Goals
- Gain market intelligence and focus on higher value referral sources and direct your resident recruitment activity.
- Embedded reporting provides sales and marketing insights to identify high value referral sources and determine where to focus marketing efforts.
- Referral management tools track all activities and programs in motion while keeping occupancy rates up and aligned to the desired population composition.
Increase Profitability
- Protect your bottom line from the risk of non-payment and taking on residents whose needs may exceed your capabilities.
- Integration with Eligibility Verification checks a potential resident’s coverage prior to admission, ensuring potential residents can pay for services.
- Included resident needs and preference matching capabilities also ensure residents are placed in the right setting to deliver the care and services appropriate to their needs.
Related Resources
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