95%
tray accuracy
Life Plan Community Transforms Foodservice With Mealtime Solutions
Oak Hammock is a Life Plan Community affiliated with the University of Florida and is located in Gainesville, Florida. It is comprised of 269 residential units, 46 assisted living units, 24 memory care units, and a 73-bed skilled nursing center. The nonprofit organization opened its doors to residents in 2004, and combines academic research with a belief in a better life in retirement.
1
FTE
reclaimed by eliminating manual duplication of meal orders
Tracking dietary restrictions manually used to be a nightmare, but now the system flags anything that’s a problem, saving us so much time. We’re getting fewer complaints, residents are happier with their meals, and even the staff, who were initially hesitant, are now eager to explore more features and find new ways to improve service.
Sonja Donlin, RN, BSN, NHA, RAC-CT, WCC, CLNC
VP of Community Life Enrichment and Health Services, Oak Hammock
The Challenge
-
Missing or incomplete meal tickets led to residents receiving incorrect meals
-
Manual and error-prone meal order processes created redundant work
-
Process for managing dietary restrictions resulted in errors and inefficiencies
The Solution
Oak Hammock chose PointClickCare’s Mealtime Solutions to address foodservice inefficiencies
Oak Hammock chose PointClickCare’s Mealtime Solutions to address foodservice inefficiencies
- Mealtime Solutions is an all-in-one foodservice management technology powered by MealSuite that helps senior living communities coordinate end-to-end foodservice operations.
- Oak Hammock experienced missing or incomplete meal tickets, especially when a resident moved into the facility after dinner. Without a meal ticket, new residents may not have a meal prepared for them. Collecting meal orders was time-consuming and staff-intensive. Staff took meal orders on paper and then keyed it into the system for the kitchen staff to produce the meals, resulting in redundant work. Further, taking orders on paper meant the staff lacked visibility into a resident's allergies or texture needs, resulting in errors or inefficiencies in cases where staff had to go back to the resident and request they select an alternative option.
- Oak Hammock knew that by implementing this tool, streamlined foodservice operations would benefit residents and staff alike, eliminating the manual processes that had previously caused inefficiencies.
The Outcome
95%
tray accuracy
Oak Hammock immediately saw improvements to their foodservice operations upon implementing Mealtime Solutions.
“It’s a big improvement from what we had. It is working well, helping us flag things like allergies and resident preferences so that we can see those things when we’re doing meal orders.”
Sonja Donlin
As a result, Oak Hammock has seen an improvement in resident satisfaction, with 95% of residents reporting they are happy with meal services. Tray accuracy has also improved to 95%, significantly reducing errors and enhancing meal quality.
1
FTE
reclaimed by eliminating manual duplication of meal orders
Additionally, chart review time for admissions was reduced by 30 minutes, saving valuable time for staff to dedicate to meeting other resident needs.
Using tablets to take resident meal orders has also been a time saver and has helped capture resident preferences at time of ordering.
“We have been able to repurpose a full-time employee by doing the meal orders digitally. Prior to this, staff were getting meal orders on paper and then transcribing to the ticket.”
Sonja Donlin
Oak Hammock immediately saw improvements to their foodservice operations upon implementing Mealtime Solutions.
“It’s a big improvement from what we had. It is working well, helping us flag things like allergies and resident preferences so that we can see those things when we’re doing meal orders.”
Sonja Donlin
As a result, Oak Hammock has seen an improvement in resident satisfaction, with 95% of residents reporting they are happy with meal services. Tray accuracy has also improved to 95%, significantly reducing errors and enhancing meal quality.
Additionally, chart review time for admissions was reduced by 30 minutes, saving valuable time for staff to dedicate to meeting other resident needs.
Using tablets to take resident meal orders has also been a time saver and has helped capture resident preferences at time of ordering.
“We have been able to repurpose a full-time employee by doing the meal orders digitally. Prior to this, staff were getting meal orders on paper and then transcribing to the ticket.”
Sonja Donlin
