Maximize staff productivity
to focus on residents
How an EHR-integrated communications tool saved hundreds of hours
Challenge
Inefficient and time-consuming communications
Solution
Integration of third-party solution available through PointClickCare Marketplace
Outcome
Reduced time staff spent on communications by 55 hours/building/month, returned time for resident care
EmpRes Healthcare Management
Operated by Evergreen
Assisted Living, Skilled Nursing, Independent Living, and Rehab
58 Locations
Founded
in 1997
The Goal
During the pandemic, EmpRes and its staff struggled to balance care for residents with the need to keep loved ones in the loop. Even in normal times, communications with each resident’s family can be time-consuming – particularly when reliant upon phone calls – and can take time away from resident care.
EmpRes embarked on a project to streamline its communication processes and procedures. They strove to shore up compliance with COVID-19 transparency regulations and improve the communication stream for staff, residents, and family members.
The Solution
EmpRes utilized PointClickCare Marketplace to identify and evaluate potential resident and family engagement products that integrate with the EHR to create efficiencies through connected workflows, limiting administrative burden. They selected How’s Mom and implemented the solution across 12 communities.
For six months, EmpRes monitored the benefits of How’s Mom for reporting and communicating COVID-19-related events. Whenever a potential COVID-19 case was identified, staff members reported and communicated the event via the How’s Mom application. To measure impact, they tracked COVID-19 communications at 12 other EmpRes communities not using How’s Mom.
Improved Transparency, Communication,
and Staff Satisfaction
Communities using How’s Mom’s automated workflows and scheduled messaging spent an average of four minutes per incident to alert key stakeholders and automatically create progress notes in the EHR.
Comparatively, communities not using How’s Mom spent an average of 14 minutes per phone call and seven minutes creating progress notes in the EHR for a total of 21 minutes per incident. Streamlined communication with How’s Mom integrated into the PointClickCare EHR reduced 55 hours of staff time per building per month. This 99% reduction in time spent on communication tasks reduced labor costs per community by $30,000 over the six-month period.
And while the financial impact of reduced labor is substantial, more important is the time freed up to focus on resident care. EmpRes has expanded its utilization of How’s Mom to more communities and relies on it for daily resident and family engagement needs beyond COVID-19 reporting.
The Value of EHR-Integrated Solutions
By utilizing solutions that integrate with PointClickCare, you can extend the capabilities of the EHR to meet your unique needs. Marketplace is a collection of 300+ vendors whose solutions have been vetted by PointClickCare, integrate with the EHR, and are sorted by the challenge they help our customers solve to help simplify your search.