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Senior Living

Adopting Technology to Manage Staffing Shortages
Ensuring Quality and Compliance
Improving your Financial Health
Increasing your Occupancy
Leading the Value-Based Care Transformation
Providing the Best Experience
Simplify Medication Order Management

Providers

Hospitals and Health Systems
ACOS and Risk Bearing Providers

Practice Groups

EHR for Practice Groups

Marketplace and Partnerships

Marketplace
Network Partners
Developer Portal
Apply for Partnership
Products and Services

Products and Services

Skilled Nursing Senior Living Hospitals and Health Systems ACO and Risk Bearing Providers Health Plans Government Life Sciences CCRC Pharmacy Group Home Practice Groups

Skilled Nursing

EHR for SNF

Value Packages

Advanced Insights
Integrated Lab and Imaging
Integrated Pharmacy
Nursing Support
Practitioner Engagement

Value Add-ons

Apploi Hire and Onboard
Apploi Schedule
Automated Care Messaging
PDPM Coach
Mealtime Solutions for Skilled Nursing
General Ledger/Accounts Payable

Senior Living

Senior Living Core Platform
Pharmacy Connect for Senior Living
Senior Sign
Companion
Point of Care (POC)
Apploi Hire and Onboard
Apploi Schedule
Mealtime Solutions for Senior Living
Nutrition Management
Practitioner Engagement
Automated Care Messaging
Secure Conversations
Connected Care Center
Infection Prevention and Control
Skin and Wound
QuickMAR
CRM
Document Manager
General Ledger/Accounts Payable
Eligibility Verification

Hospitals and Health Systems

ED Optimization
PAC Management for Hospitals and Health Systems
Intelligent Transitions

ACO and Risk Bearing Providers

PAC Management for ACOs
Value Based Care for ACOs

Health Plans

Care and Utilization Optimization
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PAC Management for Health Plans
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Value Based Care for Health Plans

Government

Emergency Preparedness and Response
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CCRC

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Request a Demo

Why PointClickCare

Why PointClickCare

Advancing Care Together

Care Transitions

Care Outcomes

Financial Health

Future Innovation

Advocacy and Government Affairs

Industry Solutions

Industry Solutions

Skilled Nursing

Skilled Nursing

Adopting Technology to Overcome Staffing Shortages

Attract and Retain the Best Staff

Become a Preferred Provider in your Network

CMS Facility Assessment Template

Data Access

Ensure Quality and Compliance

Improve your Financial Health

Increase Occupancy

PDPM with Confidence

Providing the Best Resident Experience

Return Time to Staff

Streamline the Entire Medication Management Process

Senior Living

Senior Living

Adopting Technology to Manage Staffing Shortages

Ensuring Quality and Compliance

Improving your Financial Health

Increasing your Occupancy

Leading the Value-Based Care Transformation

Providing the Best Experience

Simplify Medication Order Management

Providers

Providers

Hospitals and Health Systems

ACOS and Risk Bearing Providers

Health Plans

Hospital Associations

Health Information Exchange (HIE)

Federal Government

State Government

Life Sciences

CCRC

Pharmacy

Group Home

Practice Groups

Practice Groups

EHR for Practice Groups

Marketplace and Partnerships

Marketplace and Partnerships

Marketplace

Network Partners

Developer Portal

Apply for Partnership

Products and Services

Products and Services

Skilled Nursing

Skilled Nursing

EHR for SNF

Value Packages

Advanced Insights

Integrated Lab and Imaging

Integrated Pharmacy

Nursing Support

Practitioner Engagement

Value Add-ons

Apploi Hire and Onboard

Apploi Schedule

Automated Care Messaging

PDPM Coach

Mealtime Solutions for Skilled Nursing

General Ledger/Accounts Payable

Senior Living

Senior Living

Senior Living Core Platform

Pharmacy Connect for Senior Living

Senior Sign

Companion

Point of Care (POC)

Apploi Hire and Onboard

Apploi Schedule

Mealtime Solutions for Senior Living

Nutrition Management

Practitioner Engagement

Automated Care Messaging

Secure Conversations

Connected Care Center

Infection Prevention and Control

Skin and Wound

QuickMAR

CRM

Document Manager

General Ledger/Accounts Payable

Eligibility Verification

Hospitals and Health Systems

Hospitals and Health Systems

ED Optimization

PAC Management for Hospitals and Health Systems

Intelligent Transitions

ACO and Risk Bearing Providers

ACO and Risk Bearing Providers

PAC Management for ACOs

Value Based Care for ACOs

Health Plans

Health Plans

Care and Utilization Optimization

Member Activity Visibility

PAC Management for Health Plans

Quality and Coding Management

Value Based Care for Health Plans

Government

Government

Emergency Preparedness and Response

Community Health

Life Sciences

Life Sciences

Life Sciences Clinical Dataset

Life Sciences Commercial Data Solutions

CCRC

CCRC

Automated Care Messaging

Pharmacy

Pharmacy

eMAR

Integrated Medication Management (SN)

Integrated Medication Management (SL)

Network Partners

Pharmacy Connect

QuickMAR

Group Home

Group Home

QuickMAR

Practice Groups

Practice Groups

EHR for Practice Groups

Resources

Resources

Blog

Blog

Our Markets

Our Life at PointClickCare

Our Leader Perspectives

Resource Center

Resource Center

Skilled Nursing Resources

Senior Living Resources

Acute Care Resources

Training

Events and Webinars

Customer Stories

Pulse Customer Community

Technical Specifications

Canadian Billing Enhancements

Brands

Brands

Collective Medical

Audacious Inquiry

Company

Company

About Us

About Us

Leadership Team

Board of Directors

Awards and Recognition

Culture and Inclusion

Corporate Giving

Life at PointClickCare

Careers Portal

Contact Us

Newsroom

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Quality Virtual Care with a Click of a Button

Virtual Health helped Health Services Management address care gaps and reduce readmission rates

Challenge


Explore and implement non-traditional ways to support the after-hours team to provide better resident care

Solution


Virtual Health, an easy-to-use integrated technology

Outcome


17% Decrease in Readmission Rate (YoY) 40% Increased utilization due to integration with PointClickCare

Health Services Management

facility icon

Over 2,300 patients and residents served

heart with hands care icon

Multi-state, non-profit long term care community operator

map location pin white icon

21 skilled nursing and assisted living

Overview

Once a buzzword with limited real-world evidence of success, telehealth has transformed the patient-provider relationship as we know it. As hybrid approaches have entered the care delivery model, Health Services Management, a Florida-based nonprofit healthcare management company that oversees skilled nursing and assisted living facilities, needed better support for nursing staff outside of the traditional workday. It turned to PointClickCare’s Virtual Health solution featuring innovative technology to fully integrate into existing workflows and ensure ease of use at any time.

 

How PointClickCare Helped Us

By implementing Virtual Health, Health Services Management is able to streamline operations and grant care teams’ access to shared patient records so they can focus on what matters most – patient care. “With PointClickCare’s Virtual Health solution, our care teams can access an on-shift physician with just one click, cutting down on a lot of administrative burdens, all while ensuring our patients are getting the best quality of care, day or night,” said Kevin Baxter, Vice President of Operations at Health Services Management. With this new tool, the team has 24/7 access to qualified physicians within minutes.

With a simple click, Health Service Management providers improves efficiency, and reduces costly readmissions, while simultaneously having a positive impact on their bottom line. “By encouraging our clinicians to adopt Virtual Health, we saw improved patient access to care and more efficient use of time for nurses, patients and doctors. It also gave us the ability to provide more cost-effective care,” said Kevin Baxter, Vice President of Operations for Health Services Management. Through Virtual Health’s service, Kevin Baxter’s team has newfound confidence in their decisions with a clinical solution available anytime.

 

How it Works

With Virtual Health, Health Services Management keeps all care team members aligned with individualized treatment approaches. For example, medication management is an ongoing pain point for clinicians and a source of anxiety for residents and their families. Because the attending physician and the entire care team can thoroughly access and document every encounter through the EHR, administrators can more easily track prescriptions and dosages, marking a positive improvement from manual, disparate and stressful processes.

Having implemented Virtual Health, Health Services Management provides more coordinated care and helps prevent adverse outcomes that have historically challenged this population. “In an ongoing staffing shortage, giving your clinicians the tools to work smarter, not harder, is essential to alleviate burnout. If your staff are happy, the residents will be happier too,” added Baxter.

 

Learn More

To achieve the same outcomes as Health Services Management, explore our Virtual Health page or contact our team to discuss how PointClickCare’s Virtual Health solution can help your organization deliver quality care with confidence.

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