Improved Payment Workflows With Streamlined Integration
Three organizations achieve consistent outcomes through successful integration of payment solutions.
Challenge
Accounts receivable processes were not integrated with the EHR, and lacked self-service options for residents and their families
Solution
PointClickCare Marketplace helps organizations identify EHR-integrated payment solutions to maximize efficiency and improve workflows
Outcome
- Improved payment processing time
- Reduced manual workload with integrated payment records
- Automated and online payment options increase convenience for residents
Oaks Senior Living:
Family owned and operated senior living facility
Presbyterian Communities of South Carolina:
Faith-based, holistic senior living organization
Cambridge Healthcare Services:
Management consultancy
The Challenge
Billing and payments are an essential task for all healthcare organizations, but the process can often be cumbersome and costly. Additionally, data needed for billing can be challenging to access.
This played out across three organizations providing post-acute and senior care, each of whom experienced inefficiencies, delays, and limitations with their payment interface for residents.
They needed a more secure and efficient financial management platform to eliminate barriers to payments, reduce manual workflows and cost, and improve billing accuracy.
The Solution
PointClickCare’s Marketplace offers the largest ecosystem of partner solutions that can be integrated directly with the PointClickCare EHR, optimizing existing technology investments to be more efficient, intelligent, and scalable.
The Oaks Senior Living, Presbyterian Communities of South Carolina, and Cambridge Healthcare services all leveraged Marketplace to integrate a third-party payment platform, TransactCare, for secure and efficient financial management for their organizations.
Integrating with PointClickCare’s EHR enabled seamless data flow across systems, removing the need for manual entry of payment records and making it easier to identify overdue payments.
The Outcome
Using PointClickCare’s Marketplace, each organization selected and integrated the TransactCare payment solution, achieving substantial improvements in payment workflows. For The Oaks, this represented a 96% reduction in payment processing time.
“Because TransactCare is connected to the PointClickCare EHR, payments flow right over within a day. I don’t have to hunt for what the balances are and apply the payments manually. I get to hit post and move on, and it takes 30 seconds.”
Nathan Lefave
Accounts Receivable Manager for The Oaks
Presbyterian realized an 80% reduction in their payment processing time, along with a 50% reduction in the amount of time needed to send out statements.
“TransactCare has completely streamlined our payment process. The implementation through Marketplace was the easiest I’ve ever experienced. Everything was already set up between PointClickCare and TransactCare, and we only had to spend a few minutes making adjustments. Now, our statements go out electronically and we’ve been able to significantly reduce our staff’s workload and improve our payment collection speed.”
Roberta Ross
Director of Revenue Cycle for Presbyterian Communities of South Carolina
Cambridge Healthcare improved their resident and family satisfaction by offering online payment options.
“If there are multiple products that I hear from existing users work well, I’m going to choose the one that has the integration with PointClickCare rather than the one that doesn’t. The TransactCare integration has reduced our manual workload by 15 minutes per transaction, improved payment security, and provided our patients’ families with the convenience of making payments online 24/7.”
Mary Nieder
Director of Accounts Receivable for Cambridge Healthcare
Across all three organizations, the consensus was simple: the Marketplace integration offered improved workflows, enhanced visibility into their accounts, secure data exchange, and convenient payment options for residents.