Validus Senior Living

Solving Staffing Challenges with Proactive Processes

With morals serving as North Star, Validus Senior Living is committed to creating an environment where residents, families, and employees can thrive.

And with a challenging labor market, having easy-to-learn, easy-to-use tools makes all the difference when it comes to employee attraction and retention.

Courtney Hancock, Vice President of Clinical Services, explains, “With new associates learning 100 residents, the PointClickCare tool provides the information on the [clinician’s] device as they walk in. They can pull up the resident’s information and say, “Okay, this is what this resident is going to
need.” And then they can deliver on that.”

This immediate access to care record ensures that providers have real-time visibility into a resident’s needs, inclinations, and care history, enabling better care delivery in the moment and more proactive treatment for the future.

This proactive approach is also echoed in the solution’s workflow practices that enable caregivers to track care as it is delivered. This process not only ensures consistency of care, but functions as an indication of any unusual resident behavior that may be indicative of a need for heightened care team attention.

In addition to easing the burden of care delivery by eliminating the need for paper-based records and duplicative documentation, the PointClickCare solution also helps Validus Senior Living attract a younger workforce, appealing to their inherently tech-savvy nature.

And for clinicians who may not be as comfortable with technology?

“Easy peasy,” says Hancock. “The app is so user-friendly and not cumbersome. And when you document in one location, the information automatically populates other places that have that same field.”

While the individual outcomes of improved data access, reduced care burden, and ease-of-use are all beneficial, the cumulative impact of the PointClickCare solution was the real benefit of the PointClickCare solution.

“The PointClickCare solution enables us to share data seamlessly at all levels,” explained Hancock. “We can see exactly what’s going on or not going on across our communities so we can remove barriers, provide resources, and do whatever needs to be done to get us to where we need to go.”