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Customer Learning

SmartZone is your one-stop online learning system that provides unlimited, 24/7 access to training to help you grow your knowledge, gain confidence, and improve clinical and financial outcomes for your organization.

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Empower your staff to maintain their PointClickCare skills at best-practice levels, improve the utilization of your healthcare software, and improve overall clinical and operational outcomes. Whether you are a new staff member implementing PointClickCare applications, or you just need a refresher, you can develop and maintain your PointClickCare skills and industry knowledge through our comprehensive catalog of training.

Female healthcare provider seated with her laptop and a coffee mug using PointClickCare's SmartZone for product training

Train with SmartZone


  • Implementation training
  • New staff orientation training
  • Staff refresher training
  • Training following PointClickCare product enhancements
Mobile Learning of the PointClickCare platform in classroom setting

SmartZone Training Content


eCourses: SmartZone includes 450+ eCourses designed with adult learning best practices in mind. eCourses may include simulations, video clips, interactive hands-on learning, animations & avatars, as well as performance support tools.

Virtual Instructor-Led Training Sessions: 30+ live training sessions are delivered by PointClickCare subject matter experts and give learners the ability to interact with a trainer and participate in a Q&A period.

Training Plans: Access 20+ Role-Based Training Plans consisting of recommended eCourses that have been grouped together by specific job titles. As a new hire, take advantage of these Training Plans to learn about the areas in PointClickCare that specifically apply to your role.

2021 Learner Satisfaction Statistics

eCourse survey responses:

  • 94%

    of learners would recommend the training to a colleague

  • 94%

    of learners can work more independently and rely less on co-workers after training

Instructor-led training survey responses:

  • 98%

    of learners would recommend the training to a colleague

  • 93%

    of learners were confident they will be able to use the training to improve outcomes

Smartzone businesswoman using laptop

Benefits of Using SmartZone


  • Grow and maintain staff skills to best practice levels to maximize EHR adoption and improve consistent utilization across your organization
  • Reduce the impact and cost related to onboarding new staff with a comprehensive suite of training materials in a user-friendly Learning Management System
  • Improve your organization’s outcomes by addressing Scorecard review gaps, and improving your staff’s knowledge of PointClickCare EHR
  • Reallocate resources used in developing training materials and training new staff to focus on caregiving

CONNECT@SUMMIT

Attend the Pre-Conference Training at CONNECT@SUMMIT to participate in interactive, in person learning sessions. For more details on the conference and available Pre-Conference Training sessions click here.

How Can We Help You?

Please use this form to let us know you’re interested in learning more about our training and professional development options.