To All PointClickCare QuickMAR Pharmacy Partners

QuickMAR has released a new MANDATORY version of QuickMAR RX. We are asking that all pharmacies upgrade to this new version. We will stop supporting all other QuickMAR RX versions as of June 2023.

Version 5.4.0.500
QuickMAR RX Version 5.4.0.500 Release Notes

If you need assistance with upgrading your Pharmacy, please refer to the link below:
Upgrading QuickMAR RX

If you need further assistance, please reach out to our technical support team at quickmarsupport@pointclickcare.com.

To All PointClickCare QuickMAR Pharmacy Partners

Professional Services QuickMAR Packages
PointClickCare- QuickMAR has a team of experienced Specialists to support all communities as they onboard with QuickMAR. Utilizing the QuickMAR Professional Services Team to provide oversight, training, and workflow guidance to the Community allows a positive experience as they introduce changes to their mediation management process and allows our valued pharmacy partners to focus on being their pharmacy and not having to expend valuable resources to implement software. QuickMAR is a robust platform that the community can use to their benefit with additional features and solutions beyond just passing medications. Our team strives to provide workflow efficiencies that will educate them on the full scope of utilizing QuickMAR.

The changes below will be effective March 1, 2023.

There will no longer be a Pharmacy led option to start a new facility on QuickMAR.

Our Pharmacy Sales Team can provide quotes directly to the community customer for the Professional Services fees or if you, as the Pharmacy Partner, want to pay those fees you can receive those quotes directly. As the pharmacy you will be involved in the implementation, invited to any meetings you would like to attend, and have a direct point person on the QuickMAR team to address any questions or challenges you may have.

If the Community has a vendor that they use for training, then our team will coordinate with that vendor and a Basic package must be purchased.

All Pharmacy requests to add a new community must be either BASIC or ENHANCED.

New Community QuickMAR Basic: $1100

• Creation and configuration the facility
• Discovery Call and establishment of Go live date and project milestones
• Review of Project Plan and Readiness Checklist
• Facility uses self-guided online training portal with training support from the pharmacy partner and guidance from the Project Manager.
• Conduct regular cadence check in’s (calls, emails)
• Provide support and guidance with the order review process with the pharmacy and facility staff.
• Post Go Live monitoring for 2 weeks after Go Live to ensure successful launch and use of QuickMAR

New Community QuickMAR Enhanced = $1925

• Creation and configuration the facility
• Discovery call and establishment of Go live date and project milestones.
• Review of Project Plan and Readiness Checklist.
• Conduct live webinars to train the project team- webinars will be live instructor led over Zoom. These will be tailored to the needs of the community and will train Administrators, Nurses, Wellness Directors, and Med Tech staff.
• Conduct regular cadence check in’s (calls and emails)
• Provide support and guidance with the order review process with the pharmacy and facility staff.
• Post Go Live monitoring for 2 weeks after Go Live to ensure successful launch and use of QuickMAR.

Other Professional Service Offerings

New Pharmacy Start up Partner Application (QuickMAR) =$3025

• Interface Install
• Pharmacy Training via SmartZone and webinar
• Interface Validation
• Facility Enhanced Implementation or Transfer
• Post Live Q & A

Pharmacy Conversion QuickMAR= $1650

• New Interface Install
• Order Reconciliation Training with Pharmacy
• Oversight of the Order Reconciliation process
• Execution of Transfers for all facilities

Pharmacy Transfer = $825

• Technical set up and configuration
• Transfer Training Meeting with the Pharmacy and Community
• Oversight of Order Reconciliation Process
• Execution and Coordination of Transfer

We are launching a pilot program for Existing QuickMAR Pharmacy Partners to become Certified Implementation Partners.

• You must have at least 5 facilities live with QuickMAR.
• You must go through a training program with the Professional Services team and commit pharmacy resources to that program.
• There must be at least 2 pharmacy resources that go through the training program.

For more information on how to become a certified implementation partner please reach out to our sales team.

If you have questions regarding this announcement please reach out to quickmarsales@pointclickcare.com.  Please do not reach out to the support team as they can not assist with sales and pricing related questions.

Thank you for being a Valued PointClickCare customer!

PointClickCare QuickMAR Pharmacy Partners

Reminders for all our Pharmacy Partners….

Requests for New Facilities and Transfers
If your pharmacy is bringing on a new facility or transferring a facility from another pharmacy to your pharmacy, all requests must be submitted to our sales team at least 30 days prior to the Go Live date. Requests must be submitted via webform link located at this link: QuickMAR Web Forms

Please remember that the completion of the webform only starts the request process. The timing depends on how quickly both the pharmacy and community complete required documents and provide signatures on quotes and contracts.

If you have questions on the sales process, please email quickmarsales@pointclickcare.com

Facility Name Changes and Ownership Changes
Please direct the facility to email quickmarimplemenation@pointclickcare.com for these requests. We cannot make name changes without hearing it directly from the facility.

Pharmacy Dispensing Software Conversions
Please ensure that if you are changing dispensing software at your pharmacy, the request is submitted to Sales via webform at LEAST 30 days prior to the change. The list of QuickMAR dispensing systems is located here: QuickMAR Interfaces. Please make sure your new system is on this list.

Thank you for being a valued PointClickCare customer!

Billing / Invoicing Guidelines

For Transfers and New Facilities

PointClickCare QuickMAR Pharmacy Partners:

As the QuickMAR product line continues to align with PointClickCare’s business practices, we wanted to make you aware of some billing/invoicing procedures.

Transfers Billing/Invoicing Procedures (Effective July 1, 2022: Applicable for facilities that switch from one pharmacy to another)

The CURRENT pharmacy for all transfers that are executed within the month will be responsible for that month’s invoice and facility cost.

The NEW pharmacy that is taking over will assume responsibility for the invoice and monthly cost in the month following the transfer.

Example:

• A facility transfers on June 13th from ABC Pharmacy to XYZ Pharmacy.
• ABC Pharmacy will be invoiced for June’s usage of QuickMAR.
• XYZ will be invoiced for July’s usage of QuickMAR.

This invoicing/billing process will remain in place regardless of the date of the transfer within the month. This is PointClickCare’s standard practice for all pharmacy business.

The transfer fee that is charged to the NEW pharmacy is $975 for each facility. It is the same and does not change. The NEW pharamacy is responsible for this fee.

New Facilities and Billed Resident Report Procedures
NEW facilities that start on QuickMAR will begin billing the 1st of the following month after the start date, unless specified otherwise in the pharmacy contract.

Example:

• Facility A starts using QuickMAR June 5th. The first issued invoice will be for July’s usage of QuickMAR.

Many Pharmacies use the Billed Resident Report available in the QuickMAR RX application. This report will not always align with the invoices you receive based on the rules above. The invoice represents the actual charges that are due for payment. The Billed Resident Report is a guide, but does not always represent the actual fees on the invoice.

Thank you for being a valued customer of PointClickCare.

All QuickMAR Customers…
Please Read Updates Below

To All PointClickCare QuickMAR Customers:

Mandatory Release
All customers are required to upgrade to the newest release of QuickMAR 5.3.2.1361. QuickMAR will stop supporting all earlier versions of the application on September 30, 2022. If you need help with upgrading, please contact PointClickCare QuickMAR Support at quickmarsupport@pointclickcare.com.

Support Updates
The PointClickCare QuickMAR Support Team has some updates to better serve you. As of June 2022, we are transitioning to a new ticketing system. The new ticketing system is aligning the QuickMAR Support team with the entire PointClickCare Support Team.

What does this mean to you?
Nothing changes on how you contact the Support team. You still reach our support team in the same way.

Phone: 1-877-722-2431
Email: quickmarsupport@pointclickcare.com
Webform for Support within the QuickMAR Application>Help>QuickMAR Help

What will change?
Your responses to tickets will look different. There is some more information that the Support agents will need to collect on their calls with you to ensure we are able to create accurate cases and solve your problems. There is no voicemail option. But you can still reach the support team via phone or email 24/7.

Thank you for being a valued PointClickCare customer!

Go Live: March 11th, 2022

All new QuickMAR business will be handled by the Pharmacy Sales Team. What does this mean for our pharmacy partners? All pharmacies will be assigned a sales representative based on the state in which your business resides.

You will need to work directly with your Sales Account Executive on the following endeavors:

• Adding a New Facility
• Transfers
• Conversions
• New Pharmacy Branch Locations

The pharmacy sales team will be gathering information about your project and completing quotes and contracts for signatures from both the pharmacy and facility. The current web forms will be transformed into simple inquiry forms that will go directly to the sales team to action.

If you have questions or would like to contact your sales representative, please email quickmarsales@pointclickcare.com.

Other Important Contacts

Contact for all new business that has already been submitted to sales and have quotes and agreements signed, please email quickmarimplementation@pointlickcare.com.

All invoice and billing questions, please email accountsreceivable@pointclickcare.com.

Any question for sales or to get in contact with your sales representative, please email quickmarsales@pointclickcare.com.

You can still fill out a web form and have it sent directly to our sales team. Please go to this link for the available forms: quickmar.com/webforms

Please use this email for technical support questions for all existing customers. If a customer has completed implementation and has a question, needs technical product support, or information. Reminder, Support cannot advise on new business, web form submission or sales quotes, or transfers and conversion status. quickmarsupport@pointclickcare.com

Thank you, we appreciate you!

Welcome 2022!

We want to start the year by saying thank you to our valued pharmacy partners.

Evolving Processes and Better Workflows

In 2021, our pharmacy partners experienced a big change in the way that new facilities are created and how current facilities are managed. We want you to know, as our pharmacy partners, we value your patience as we worked through the changes together.

What is on the horizon?

Beginning February 14, 2022, all new QuickMAR business will be handled by the Pharmacy Sales Team. What does this mean for our pharmacy partners? All pharmacies will be assigned a sales representative based on the state in which your business resides.

You will need to work directly with your Sales Account Executive on the following endeavors:

• Adding a New Facility
• Transfers
• Conversions
• New Pharmacy Branch Locations

The pharmacy sales team will be gathering information about your project and completing quotes and contracts for signatures from both the pharmacy and facility. The current web forms will be transformed into simple inquiry forms that will go directly to the sales team to action.

In the coming weeks prior to February 14, 2022, we will send out specific communication about who your Sales Account Executive will be. In the meantime, if you have a question for the sales team, please email quickmarsales@pointclickcare.com.

Beginning now, the web forms will have a 10 business day turn-around time. Once a pharmacy submits a form, it will be processed internally and then assigned to an Implementation Specialist. You will hear from the Implementation Specialist within 10 days of your submission.

Please make sure you are planning accordingly for Go Lives and get the forms submitted in enough time for our team to execute your project. Please remember, if there is information missing from the form, we cannot proceed and there will be delays in processing your request.

If you have questions about the processes as we move toward the February 14th date, please reach out to quickmarimplementation@pointclickcare.com

Our technical support team is focused on technical issues for existing customers and can not assist with any requests for new business, transfers, or conversions.

We appreciate you!