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On November 18, 2024, Centers for Medicare & Medicaid Services (CMS) dropped a major Quality, Safety, and Oversight (QSO) memo with significant revisions to the Long-Term Care (LTC) Surveyor Guidance. Watch this webinar to gain a clear overview of the areas affected by the updated guidance, understand the latest changes to the Critical Element Pathways, and learn about the new surveyor investigation protocols.
