Additional Product
Automated Care Messaging for Senior Living
Automate resident, family, and staff communications to streamline outreach, keep families informed, and support compliance while giving care teams time for residents.
Modernize How Your Senior Care Team Communicates
Streamline Workflows and Return Time to Care
Eliminate manual outreach and free staff from administrative tasks and phone tag, allowing care teams to focus on delivering excellent resident care.
Keep Residents and Families Informed
Deliver timely, relevant updates across the care journey to reduce uncertainty and strengthen trust through proactive, personalized communication.
Ensure Compliance and Operational Readiness
Support compliance through secure, auditable communications aligned with regulatory requirements, and emergency response standards.
Automate High-Volume, Time-Sensitive Communications
Streamline Repetitive Communication Workflows
Automated Messaging
Trigger communications automatically for key events such as move-ins and incidents, or care milestones, ensuring timely delivery without manual intervention.
Scheduled Messaging
Plan and schedule routine communications in advance as part of daily workflows, ensuring consistent delivery of updates and announcements without requiring staff to manually send each message.
Template Library
Access ready-made, customizable templates for rapid, consistent communication across intake forms, care plan coordination, discharge planning, emergency alerts, and more.
Deliver Communications That Build Trust
Event-Based Reminders and Confirmations
Sync reminders and updates to the Resident Event Calendar to minimize coordination effort and reduce missed appointments or communication gaps.
Journey-Aware Messaging
Keep residents and families informed at key moments throughout the care journey, not just during isolated events, so expectations are clear and anxiety is reduced.
Preference-Based Outreach
Deliver timely updates to individuals or groups through families’ preferred channels—voice, text, or email—without requiring apps or logins, ensuring important information is received.
Maintain Compliance and Stay Competitive
Auditable Documentation
Automatically log all communications back to the EHR to support audits, surveys, and regulatory reporting with complete transparency and accuracy.
Approval and Validation Workflows
Reduce errors with message reviews, validation checks, and role-based approval before messages are sent.
Targeted Staff Messaging
Enable coordinated staff communications that support consistent, timely updates, helping teams reinforce clear messaging across your organization.
Streamline Repetitive Communication Workflows
Automated Messaging
Trigger communications automatically for key events such as move-ins and incidents, or care milestones, ensuring timely delivery without manual intervention.
Scheduled Messaging
Plan and schedule routine communications in advance as part of daily workflows, ensuring consistent delivery of updates and announcements without requiring staff to manually send each message.
Template Library
Access ready-made, customizable templates for rapid, consistent communication across intake forms, care plan coordination, discharge planning, emergency alerts, and more.
Deliver Communications That Build Trust
Event-Based Reminders and Confirmations
Sync reminders and updates to the Resident Event Calendar to minimize coordination effort and reduce missed appointments or communication gaps.
Journey-Aware Messaging
Keep residents and families informed at key moments throughout the care journey, not just during isolated events, so expectations are clear and anxiety is reduced.
Preference-Based Outreach
Deliver timely updates to individuals or groups through families’ preferred channels—voice, text, or email—without requiring apps or logins, ensuring important information is received.
Maintain Compliance and Stay Competitive
Auditable Documentation
Automatically log all communications back to the EHR to support audits, surveys, and regulatory reporting with complete transparency and accuracy.
Approval and Validation Workflows
Reduce errors with message reviews, validation checks, and role-based approval before messages are sent.
Targeted Staff Messaging
Enable coordinated staff communications that support consistent, timely updates, helping teams reinforce clear messaging across your organization.
Request a Demo
Book a live demo to see how Automated Care Messaging can help your organization improve communications, strengthen reputation, and return time to direct care.
Additional Product
Automated Care Messaging Expands the Capabilities of the EHR
Automated Care Messaging requires PointClickCare EHR as the foundational platform. This integration ensures secure, compliant message delivery from resident records, enabling automated communications and collaboration that support better care coordination.
Additional Products for Senior Living
See All Senior Living SolutionsValue Packages
Frequently Asked Questions
Automated Care Messaging is a PointClickCare solution powered by Cliniconex technology. Cliniconex provides the underlying communications platform, while ACM is fully embedded within PointClickCare workflows. It is sold, delivered, integrated, and supported as part of the PointClickCare ecosystem, with all communications automatically logged to the resident record for documentation and reporting.
Yes. All communications are automatically logged back into PointClickCare, creating an auditable record without additional staff effort. Customers do not manage message storage themselves.
Yes. The Automated Care Messaging Staff Add-On enables outreach to employees. Staff contact data can be synced through supported HR/payroll integrations to help maintain accuracy.
Yes. Messages can be triggered by events within PointClickCare or scheduled in advance for planned outreach.
Take a Closer Look
Book a live demo to see how Automated Care Messaging can help your organization improve communications, strengthen reputation, and return time to direct care.
