Care Response IQ
Healthcare Emergency Preparedness Software
When disasters displace patients from their normal care settings, Care Response IQ (formerly PULSE) gives authorized public health and emergency teams access to patient records, shelter census, and missing-person tools, so they can guide care, track who’s in their shelters, and reconnect people with providers.
One Network. Three Tools. Faster Emergency Response.
Informed Care Anywhere
Give authorized users access to clinical documents and medication history for displaced patients in shelters and alternate care sites.
Real-Time Shelter Census
See who’s in your shelters, where they came from, and where they go—supporting accountability, resource allocation, and post-event reporting.
Coordinated Care Teams
Use shelter rosters and encounter data to notify care teams when their patients are seen in emergency shelter settings.
Faster Reunification
Match missing-person lists against recent clinical and shelter encounter data to speed family and provider reunification.
Find People, Support Care, and Account for Everyone—
When It Matters Most
Give Responders Patient Records When Normal Systems Are Down
Clinical documents and medication history
Patient Search gives authorized users access to clinical care documents and medication history for displaced patients—supporting informed care decisions in shelters, alternate care sites, and other allowable settings where routine records may be unavailable.
Built on a nationwide care network
Care Response IQ runs on a care collaboration network spanning 2,800+ hospitals, 3,600+ ambulatory clinics, and 27,000+ long-term and post-acute care providers, so teams can look up patients at scale during an activation without building new connections.
Accurate contact info for outreach
Care Response IQ can complement existing registry and emPOWER-style data with current contact information drawn from recent healthcare encounters, improving outreach accuracy for people with access and functional needs.
See Who’s in Your Shelters, in Real Time
Electronic check-in and check-out
Emergency Census electronically captures shelter check-ins and check-outs, helping teams understand who is entering and leaving general population and medical shelters—supporting accountability, resource allocation, and post-event reporting.
Shelter roster management
Manage shelter rosters with single or bulk check-in workflows and roster exports, giving emergency managers shelter-level visibility into who came in, where they came from, and where they go when they leave.
Encounter notifications to care teams
Encounter data and shelter rosters can notify routine care providers when their patients are seen in emergency shelter settings, strengthening disaster care coordination where supported by the underlying network and workflow.
Locate and Reunite Displaced Patients Faster
Match lists against live encounter data
Missing Persons lets authorized users submit lists of missing people and receive recent or current clinical and shelter encounter information—supporting family and patient-provider reunification when phone trees and paper lists can’t keep up.
Proven during major activations
During 2018’s Hurricane Michael, information for over 5,000 missing persons was loaded into Care Response IQ and 400 people were located within one hour—speed that manual missing-person workflows can’t match at disaster scale.
Higher match rates with richer data
Match rates improve as demographic information gets more complete. During Hurricane Ian, 21% of missing individuals were identified through a connected facility, and match rates can reach 50% or higher when demographic detail is robust.
Give Responders Patient Records When Normal Systems Are Down
Clinical documents and medication history
Patient Search gives authorized users access to clinical care documents and medication history for displaced patients—supporting informed care decisions in shelters, alternate care sites, and other allowable settings where routine records may be unavailable.
Built on a nationwide care network
Care Response IQ runs on a care collaboration network spanning 2,800+ hospitals, 3,600+ ambulatory clinics, and 27,000+ long-term and post-acute care providers, so teams can look up patients at scale during an activation without building new connections.
Accurate contact info for outreach
Care Response IQ can complement existing registry and emPOWER-style data with current contact information drawn from recent healthcare encounters, improving outreach accuracy for people with access and functional needs.
See Who’s in Your Shelters, in Real Time
Electronic check-in and check-out
Emergency Census electronically captures shelter check-ins and check-outs, helping teams understand who is entering and leaving general population and medical shelters—supporting accountability, resource allocation, and post-event reporting.
Shelter roster management
Manage shelter rosters with single or bulk check-in workflows and roster exports, giving emergency managers shelter-level visibility into who came in, where they came from, and where they go when they leave.
Encounter notifications to care teams
Encounter data and shelter rosters can notify routine care providers when their patients are seen in emergency shelter settings, strengthening disaster care coordination where supported by the underlying network and workflow.
Locate and Reunite Displaced Patients Faster
Match lists against live encounter data
Missing Persons lets authorized users submit lists of missing people and receive recent or current clinical and shelter encounter information—supporting family and patient-provider reunification when phone trees and paper lists can’t keep up.
Proven during major activations
During 2018’s Hurricane Michael, information for over 5,000 missing persons was loaded into Care Response IQ and 400 people were located within one hour—speed that manual missing-person workflows can’t match at disaster scale.
Higher match rates with richer data
Match rates improve as demographic information gets more complete. During Hurricane Ian, 21% of missing individuals were identified through a connected facility, and match rates can reach 50% or higher when demographic detail is robust.
62,000+
notifications sent to 200+ providers during Hurricanes Helene & Milton
400+
people located within one hour during Hurricane Michael in 2018
See Care Response IQ in Action
Book a live demonstration to see how Care Response IQ helps your teams find displaced patients, manage shelter census, and support reunification during emergencies.
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Frequently Asked Questions
Yes. Care Response IQ is the new name for PULSE (Patient Unified Lookup System for Emergencies). It’s the same healthcare emergency preparedness software—helping authorized teams access patient information, manage shelter census, and locate missing people during disasters and public health emergencies.
Care Response IQ includes three applications: Patient Search, Emergency Census, and Missing Persons.
Care Response IQ supports authorized public health, emergency management, shelter, care coordination, and clinical teams involved in disaster response and public health emergency workflows.
Care Response IQ helps authorized users access clinical documents and medication history for patients in shelters or other allowable care settings, supporting informed care decisions when routine systems or records may be unavailable.
Missing Persons lets users submit lists of missing people and receive recent or current clinical and shelter encounter information that can support family and patient-provider reunification.
Take a Closer Look
Request a demo of Care Response IQ and see the difference healthcare emergency preparedness software can make for your organization.