People of PointClickCare: Whitney Eubanks

Introducing Whitney Eubanks, Vice President of Product for PointClickCare’s Acute & Payer (A&P) business. In this role, she oversees the portfolio of products catering to acute providers, health plans, and various stakeholders, emphasizing care coordination across different sites of care.

Rapid Fire 🔥

• Favorite TV show? A toss-up between Friends and The Office.
• Superpower of choice: Teleportation, because who wouldn’t want to skip traffic and travel instantly?!
• Go-to karaoke song: I’m a diehard Swiftie!

Journey to PointClickCare

Whitney joined the PointClickCare family just over six months ago and brings with her a wealth of healthcare product management experience. Interestingly though, she actually began her career in product marketing, which is where she first learned of PointClickCare. “I started my career at a marketing agency, where I worked with a variety of different customers — one that happened to be a competitor of PointClickCare. My first jobs was doing competitive research on PointClickCare. What a small world!”

Upon leaving the agency world, Whitney shifted her focus to health tech full time, taking a position working in-house at a healthcare software company focused on medication access. “My portfolio was included working with payers, pharmaceutical companies, hospitals, health systems, and pharmacies,” she shared. This experience paved the way for her current role at PointClickCare, where the network business model extends beyond medication access into multiple different facets of care.

For Whitney, her journey to PointClickCare feels serendipitous: “I reconnected with friend of a friend from way back in my agency days.” This reconnection led her to a role at PointClickCare that felt tailor-made for her skills and aspirations. “I’m loving it so far. It’s been such a good fit and such a great company to work with, and lots of meaty challenges to dig my teeth into.”

Favorite Part of the Job?

“I am someone who’s motivated by having a variety of really important and hard problems to solve. The A&P business unit gives me all those things in spades,” she shared. While strategic priorities guide the way at PointClickCare, the dynamic environment ensures that each day presents new challenges and opportunities for learning. “You never quite know what you’re going to face. It’s a really fast-paced business and very complex, so I love that.”

On Leadership

“I believe in having empowered teams, especially empowered product teams. The only way you can create empowered product teams is if you give them the context and the information they need to make good decisions.”

The second cornerstone of Whitney’s leadership philosophy is the adoption of a situational leadership mindset. Whether it’s delegating tasks, providing mentorship, offering coaching, or simply stepping back, she tailors her leadership approach to the specific needs of each team member. The questions she aims to answer are: “How can I give them what they need in the moment? And how can I build the kind of rapport with them where they feel safe coming to me and saying, Hey, I don’t know what to do. Can you help me?”

Whitney also recently joined the Women in Leadership group at PointClickCare and she hopes to devote more of her time over the coming months. “So far it’s been a really great experience and a great way for me to get to know people in the company better.”

Off the Clock

Outside of work, Whitney says her eight-year-old and one-year-old keep her on her toes. She also comes from a family of avid Ohio State Buckeyes fans, so Saturdays are sacred. When they’re not watching the game, she likes to spend time by the water with her kids — whether in the pool or at their family cabin by the lake, where they play water sports, go fishing, and relish their time in nature. Thank you, Whitney, for sharing your journey and insights with us!

This piece is part of our ongoing series, People of PointClickCare. Interested in learning more about what it’s like to work at PointClickCare?