Meet Hailey Hubbard, Process Engineer and Product Manager extraordinaire, curling enthusiast, and dedicated Girl Guides (also known as Girl Scouts in the U.S.) leader. With nearly five years at PointClickCare (PCC), Hailey brings a rare combination of technical depth, creative curiosity, and genuine care for the people around her, both inside the office and well beyond it. Let’s dive into her story!
Rapid Fire
- Describe yourself in 3 words: Nerdy. Patient. Detail-oriented.
- What song can you listen to on repeat? “Counting Stars” by OneRepublic.
- What’s the most adventurous thing you’ve done in your life? Mountain hikes in Iceland.
- What’s inspiring you in life right now? Good fiction books and hearing my coworkers’ journeys with AI.
- What’s your favorite board game? Settlers of Catan. (No surprises there for a detail-oriented strategist!)
Wearing Many Hats and Wearing Them Well!
After nearly five years, Hailey is still expanding what’s possible in her career at PointClickCare. As a Process Engineer, she and her team are the backbone of how our company operates. By managing critical processes like Change Management, Incident Management, and Problem Management, they make sure our customers have the information they need, when they need it. But as Hailey will tell you, that’s just the beginning.
“Being a Process Engineer gives me so many opportunities to learn new skills and handle new challenges,” she says. “I appreciate the flexibility that my job provides, allowing me to be an engineer that understands the full picture of user traffic to our applications while also working as a Product Manager on another team in the same department.”
As Product Manager for the Internal Platforms Engineering team, Hailey participates in ongoing conversations with colleagues across PCC’s Product and Engineering Organization, working with them to build platforms that make everyone’s day a little smoother. It’s the kind of cross-functional reach most people spend years working toward, and Hailey has earned it by being exactly the kind of person you want in the room: thoughtful, connected, and genuinely invested in the work and the humans doing it. And with her sights set on exploring product management augmented with AI, she’s showing no signs of slowing down anytime soon.
Life Beyond the Laptop
Outside of work, Hailey is an avid reader and writer who has been curling (Yes, the sport with brooms, rocks, and ice. The whole deal!) since she was a kid. Whenever she gets the chance, she’s heading to the cottage to soak up the sun with her dog by her side. She also maintains her connections to her colleagues outside the office through a Dungeons & Dragons game she’s been playing with a group of coworkers for almost two years now.
Perhaps the most telling thing about Hailey is how she shows up when no one’s keeping score. She volunteers with Girl Guides, showing up week after week to help nurture and inspire the next generation of young women. It says everything about who she is, and it also captures her core values perfectly. For Hailey, honesty is key to how she operates both personally and professionally. She says, “Trying my best, even when no one is watching, matters to me.”
Redefining What Success Really Means
When asked how she defines success, Hailey’s answer is refreshingly honest, just like her. “In high school, I defined it as being able to always buy 3-ply toilet paper, even when it’s not on sale.” But as she’s grown into her career, her definition has evolved into something quieter and more meaningful. “Now that I’ve been with PCC for almost five years, success has become more about finding peace and taking care of the people and creatures I love.”
That shift from striving to becoming grounded speaks to PCC being an environment that allows people to grow not just professionally, but as whole human beings.
Showing Up as Yourself
Hailey is a member of PointClickCare’s Pride Allyship Committee, and her experience with that community has been quite transformative. “It takes so much energy to not bring your authentic self to work,” she reflects. “When I first started working, I thought I needed to curate a professional image of myself as the only way my coworkers would view me. This mindset feels safer when meeting new people but is ultimately exhausting.”
The Pride committee helped her realize that the energy she had been spending crafting a professional version of herself was not a true reflection of who she was and could be better spent elsewhere. “Being on the Pride committee helped me start bringing my best and most authentic self to work. I realized the wasted energy I was spending trying to conceal my personal life from my peers. At PCC, I am welcomed as my full self, and it has been an incredibly freeing experience.”
That freedom, she says, is the whole point of an inclusive workplace. “When your workspace isn’t supportive, you don’t have a choice about the image of yourself you present to others. You are forced to spend that energy to protect your career. I’d rather spend that energy building cool tools and solving problems, and thankfully in an inclusive workspace like at PCC, I can.”
This reflection is a reminder that inclusion isn’t just the right thing to do; it’s what unlocks people’s best contributions. Thank you for sharing, Hailey!
