Standardizing and Simplifying Medication Management

The Challenge

Watermark Retirement Communities, a senior living organization dedicated to innovating senior living, continually seeks excellence in the care it delivers to seniors who need it.

They understood that efficient medication management was an important part of meeting their goal of delivering excellent care. As a result, Watermark saw an opportunity in implementing PointClickCare’s Pharmacy Connect. With this medication management solution, streamlined workflows and better communication with partner pharmacies would allow improved, efficient resident care.

The Solution

Pharmacy Connect simplifies medication management, optimizing time for staff and offering pharmacy collaboration that promotes faster medication availability for residents. After implementing Pharmacy Connect, Watermark found that they were able to reclaim a significant amount of time spent on medication management.

Jennifer Geis, System Analyst for Clinical Informatics at Watermark, describes how in one large community with manual workflows and three levels of care, “Keeping the eMARs up to date, because there were so many changes throughout the month, was difficult. So, for this community to be able to move to electronic with the Pharmacy Connect platform and the integration really streamlined their work, and especially the ordering process.”

She shared that Pharmacy Connect has reduced order management time by 40%. In addition, Watermark was pleased to find that it has also substantially reduced their time spent training employees who are new to the platform. “The ease of use is fantastic,” Geis notes. “I can see how quickly they are able to get up to speed and how the user interface is just so intuitive. This [training] was less than 30 min, and just so streamlined.”

The Outcome

Pharmacy Connect standardizes and simplifies medication order management by providing integration to a preferred pharmacy, reducing multiple medication order workflows, and enabling wellness staff to easily track and confirm orders. In doing so, it enables senior living teams to collaborate more easily with the pharmacy, reducing unnecessary steps and improving the timeliness of medication availability.

These improvements in medication workflows also mean that senior living organizations are supported in safe and compliant medication management. Pharmacy Connect provides medication-related notifications including alerts for medication warnings and notifies the pharmacy when status changes occur, keeping records synchronized between the senior living community and pharmacy. This helps ensure that residents receive the correct and optimal medications for their needs at the right time, avoiding duplication or drug interactions and keeping them safe, healthy, and happy.

Learn More

If you’re interested in implementing Pharmacy Connect to help your organization achieve results like those experienced by Watermark Retirement Communities, contact our team for more details.