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PointClickCare Upholds #1 Ranking as Long-Term Care Market Leader

Best in KLAS logo 2015-2016

The 2015/2016 Annual Best in KLAS Report Names PointClickCare as the Best in KLAS Segment Winner For Third Consecutive Year

MISSISSAUGA, ON – January 28, 2016PointClickCare, the leading cloud-based software platform for the senior care continuum, was recognized today by KLAS Research as the definitive Best in KLAS Segment winner in Long-Term Care for 2015/2016. As a result of its dedicated efforts to continuously advance senior care through the delivery of the best quality service and products to its customers, PointClickCare secures its KLAS ranking for the third consecutive year. Utah-based KLAS Research specializes in exploring the experience and preferences of long-term care providers with the industry’s latest innovations and software offerings. The company released its 2015/2016 Best in KLAS: Software and Services report today.

“We are honored to receive this prestigious recognition, and we believe that this acknowledgment is a true reflection of our commitment to our customers,” says Mike Wessinger, chief executive officer, PointClickCare. “We aren’t just a vendor to our customers; we are their partner. Our core goal is to make a meaningful impact on both operational and patient outcomes across the long-term post-acute care continuum. To be recognized as the best in KLAS from the very market we serve is one of the greatest compliments we can receive.”

The KLAS Research Best in KLAS report tallies the performance ratings judged by healthcare professionals of over 750 products and services from more than 200 vendors. After a comprehensive 12-month survey and audit period, PointClickCare had the highest overall score in the Long-Term Care segment, resulting in the number one position as the KLAS Research Best in KLAS.

The KLAS methodology measured responses based on the following:

  • Quality of phone/web support
  • Proactive service
  • Vendor executive involvement
  • Lives up to expectations
  • Keeps promises
  • Part of long term plans
  • Overall communication
  • Recommend to peer/friend
  • Overall satisfaction
  • Forecasted overall satisfaction
  • Would you buy again
  • Ranked client’s best vendor
  • Contracting experience
  • Product works as promoted
  • Money’s worth
  • Avoids nickel and diming
  • Quality of implementation
  • Implementation on time
  • Quality of training
  • Overall product quality
  • Delivery of new technology
  • Ease of use
  • Product response time
  • Supports integration goals
  • Product has needed functionality

“PointClickCare’s electronic health record platform has made a real difference in our ability to manage our business,” says Gloria Jeannotte, executive director, Cedar Creek Assisted Living Residence. “Their experience and partner-based approach has made a huge difference for us. Working with PointClickCare brings a sense of confidence and peace of mind — I spend less time worrying about how to track vital resident information and correcting errors, and more time on resident care and quality of life. That means everything in our business.”

For more information about how PointClickCare is helping advance innovations in the senior care industry, visit Or, if you’d like to learn how PointClickCare could help improve the success of your organization, request a product demo today.


PointClickCare is advancing senior care by enabling long-term post-acute care (LTPAC) providers to achieve the business results that matter – enriching quality of life for their residents, improving financial and operational health, and mitigating risk. PointClickCare offers a portfolio of cloud-based software and services designed from the ground up to help providers manage the complex requirements of senior care. With a suite of fully integrated applications powered by an interoperable, mobile friendly, and regulatory compliant electronic health record and revenue cycle management platform, PointClickCare helps our customers connect and collaborate within their care network, achieve and demonstrate higher quality outcomes, optimize financial performance, and simplify their regulatory burden. Over [customercount] skilled nursing facilities, senior living communities and home health agencies use PointClickCare today, making it the North American healthcare IT market leader for the senior care continuum. For more information on PointClickCare’s ONC certified software solutions, please visit

KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare professionals and clinicians, KLAS gathers data on software, services, medical equipment and infrastructure systems to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter at