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PointClickCare Launches Revenue Cycle Management Services to Improve Profitability for Skilled Nursing Facilities

Male Skilled Nursing Administrator working on a laptop learning about PointClickCare's revenue cycle management service

New service partners skilled nursing facilities with revenue cycle experts to increase collections and accelerate cashflow.

Mississauga, ON – May 25, 2021 – PointClickCare, the leader in cloud-based healthcare software for the long-term and post-acute care market, today announced its Revenue Cycle Management Services (RCMS) offering, designed to ensure PointClickCare customers are accurately paid for the services they provide. The PointClickCare RCMS solution is focused on outcomes, improving profitability and eliminating risk for customers with a contingency-based model where PointClickCare only gets paid when the customer does.

PointClickCare is bringing a comprehensive approach to accounts receivable by reviewing all managed care, Medicaid, Medicare and private, underpaid, rejected and denied claims to drive payment and increase collections. The offering brings a new level of scale and expertise to RCM, giving skilled nursing facilities the domain-specific RCM knowledge that PointClickCare can offer. With large-scale operations in billing and collections across the healthcare vertical and expertise in Medicaid enrollment across all 50 states, PointClickCare’s experienced staff and relationships with payers puts it in a unique position to effectively collect revenue for its customers.

“As skilled nursing facilities have endured sky-high operating costs during the COVID-19 pandemic due to PPE costs and the need to allocate more nurses per patient, it’s more critical than ever to ensure they are not leaving money on the table. We are thrilled to be introducing an RCM solution that contributes to a more predictable cash flow. The offering provides our customers with the peace of mind that comes with knowing representatives with years of experience resolving accounts with the most difficult payers and reimbursement programs are handling their RCM so they can focus on what they do best – resident care.”

said Kathleen Harris, VP & GM, Revenue Cycle Management Services, PointClickCare.

With Medicaid representing a large portion of payments for skilled nursing facilities, PointClickCare’s expertise in Medicaid processes and resolution is instrumental in reducing bad debt and uncompensated care. PointClickCare takes the burden of managing Medicaid’s complex documentation requirements and time-consuming application process off of skilled nursing facilities’ shoulders, leveraging its staff expertise with state-specific processes and eligibility requirements to drive Medicaid applications from start to payment. PointClickCare takes care of coordinating between state Medicaid programs, residents, family, or guarantor on behalf of a facility and providing eligibility specialists to work directly with patients and their families to manage the entire application process.

PointClickCare’s RCM services are also complemented with Revenue Cycle Analytics that give organizations transparency into revenue cycle operations to optimize cash flow and drive informed business outcomes. With Revenue Cycle Analytics, SNFs have an integrated view of the financial performance of their entire organization with the ability to analyze by facility, payer group, payer, insurance plan, state, region, division and time period. This enables SNFs to realize incremental benefits including identifying process challenges and scoring payers to enable more effective contract negotiations.

For today’s skilled nursing facilities, the key advantages of the PointClickCare RCMS offering cannot be overlooked. By utilizing expertise in navigating complex managed care plans, PointClickCare’s RCMS offering can improve both cash flow and care, risk-free.

To learn more about the PointClickCare RCMS offering, visit,

About PointClickCare

With a suite of fully-integrated applications powered by cloud-based healthcare software, PointClickCare leads the way in helping care providers connect, collaborate, and share data within their network. PointClickCare provides diverse care teams across the care continuum real-time patient insights at any stage of a patient’s healthcare journey, enabling better decision making and improved clinical outcomes at lower cost. Over 21,000 long-term and acute/post-acute care providers, and over 1,300 hospitals, use PointClickCare today. For more information on PointClickCare’s software solutions, visit

Analyst contact:
Alison Minaglia

Tarrah Ledoux
Director, Brand Communications, PointClickCare
905-858-8885 x3766